The following article provides steps for capturing communication data between a client computer and a SELECTserver for troubleshooting purposes. For information on error logging with CONNECT Licensing see https://communities.bentley.com/products/licensing/w/licensing__wiki/40303/overview-of-bentley-licensing-tool#logging
Some licensing problems are difficult to troubleshoot solely based upon the symptoms seen by an end-user on a client computer. The License Management Tool included with the vast majority of Bentley products can generate a log file that captures communication data sent between the client computer and a SELECTserver. Although primarily used by Bentley's Technical Support Group, the log file can also be useful for in-house troubleshooting by IT personnel.
Please perform the following steps to generate a log file:
Batch File to Enable Error Logging
Overview of the Bentley Licensing Tool - CONNECT Licensing
Français Español Italiano