Problem Description

When proceeding through the Product Activation Wizard, the following error occurs after attempting to verify the SELECTserver license settings:

Server does not support this Activation Key.

Reason

The license server does not recognize the site activation key entered. The error can occur for one of the following reasons:

1. The site activation key contains a typographical error, most commonly a trailing space.
2. The corresponding site has been removed from the license server. This can sometimes happen when a contract is canceled.
3. A technical issue on the license server is preventing access to the site. A designated SELECT site administrator can verify connectivity by attempting to visit the SELECTserver administration site.

Steps to Resolve

Double-check the site activation key. If correct, click the Cancel button as a temporary workaround to access your product in either Trial or Offline mode. The Cancel button is highlighted in the screenshot above.

Bentley products will attempt communication with the license server once a day. If the Product Activation Wizard continues to appear over several days, please contact Bentley Technical Support via the SELECTserver and Product Activation forums or the Service Request Manager.

See Also

Product Activation TechNotes and FAQs