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Licensing and Activation
Licensing and Activation Wiki Server does not support this Activation Key
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    • License Flowchart for Subscription Entitlement Service (SES) and legacy SELECTserver
    • +Understanding the Subscription Entitlement Service (SES) Workflow
    • Working from Home using Bentley Licensing
    • EVD Reporting Guide
    • +Understanding the (Legacy) SELECTserver Workflow
    • -Product Activation TechNotes and FAQs
      • -Activation
        • Activating a Bentley-Provided Evaluation License
        • Activating Against a Locally Deployed SELECTserver [TN]
        • Activating Against SELECTserver OnLine (a Bentley hosted server)[TN]
        • Activating as a NON-SELECT or Node Locked user [TN]
        • Activating Non-Licensed Trial Mode Software
        • Activation of Client Side Products and Registry Basics
        • Deployed SELECTserver Manual License Update
        • Disconnected Mode [FAQ]
        • Pointer File Explained for Pre-XM Products [FAQ]
        • Product Activation Modes of Behavior
        • Product Activation [FAQ]
        • Server does not support this Activation Key
        • Software Download and Licensing Information - PDF document receive
        • Troubleshooting Product Activation for Pre-XM Nodelock [TN]
        • Troubleshooting Product Activation for XM and Higher
      • +Asset Administration
      • +General Product Licensing
      • +Home Use Information
      • +Product-Specific Licensing
    • +Application Usage TechNotes and FAQs
    • +SELECTservices TechNotes and FAQs

     
     Questions about this article, topic, or product? Click here. 

    Server does not support this Activation Key

       
      Applies To 
       
      Product(s): Product Activation
      Version(s):
      Environment:  N/A
      Area: 
      Subarea:  N/A
      Original Author: Jeremy Hoesly, Bentley Technical Support Group
       

    Problem Description

    When proceeding through the Product Activation Wizard, the following error occurs after attempting to verify the SELECTserver license settings:

    Server does not support this Activation Key.

    Reason

    The license server does not recognize the site activation key entered. The error can occur for one of the following reasons:

    1. The site activation key contains a typographical error, most commonly a trailing space.
    2. The corresponding site has been removed from the license server. This can sometimes happen when a contract is canceled.
    3. A technical issue on the license server is preventing access to the site. A designated SELECT site administrator can verify connectivity by attempting to visit the SELECTserver administration site.

    Steps to Resolve

    Double-check the site activation key. If correct, click the Cancel button as a temporary workaround to access your product in either Trial or Offline mode. The Cancel button is highlighted in the screenshot above.

    Bentley products will attempt communication with the license server once a day. If the Product Activation Wizard continues to appear over several days, please contact Bentley Technical Support via the SELECTserver and Product Activation forums or the Service Request Manager.

    See Also

    Product Activation TechNotes and FAQs

    • activation
    • Product Activation Wizard
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    • jeremyhoesly Created by Bentley Colleague jeremyhoesly
    • When: Tue, Mar 18 2014 3:24 PM
    • jeremyhoesly Last revision by Bentley Colleague jeremyhoesly
    • When: Tue, Mar 18 2014 3:25 PM
    • Revisions: 2
    • Comments: 0
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