Online License Tool [FAQ]


  
 Applies To 
  
 Product(s):SELECTserver, All
 Version(s):All
 Environment: N/A
 Area: N/A
 Subarea: N/A
 Original Author:Bentley Technical Support Group
   

Where is the License Tool located?

The License Tool can be accessed from the Enterprise Portal by clicking on the License Management tile in the Support Service & Administration Resources section.

Who can access the License Tool?

Only SELECTservices Site Administrators or those users that the Site Administrators have given permission to will have access to the License Tool.

What can I do with the License Tool?

You can access your licensing information for your applications from the License Tool whether you use SELECTserver Online, a locally deployed SELECTserver or older nodelocked licenses. You will see three 'View' buttons, one for each configuration type.


SELECTserver Online (Hosted Server Information): Retrieve your server name and site activation key needed to activate your applications here. You will also get a 'Manage' link which directs you to the SELECTserver Online Administration Site where you can further manage your licenses.

Deployed SELECTserver (SELECT Server(s)): For newer versions of SELECTserver (8.9 and higher), you can retrieve the licensing information you need (server serial number, server activation key and site activation key) to complete a new SELECTserver Installation by using the 'Resend License' button. For older versions of SELECTserver (8.5 and lower), you can update your SELECTserver name and retrieve your updated license file. You can also use the 'Request Upgrade' button to request that your SELECTserver license be upgraded to the newest format or moved to SELECTserver Online.

Nodelocked (Nodelocked and Unassigned): You can change the computer name for your older (e.g. MicroStation/J or MicroStation V8 2004) nodelocked licenses here or retrieve updated license files when your contract renews. If you need to upgrade a version J license to a V8 2004 license, you can also do that here.

Can I use the License Tool to upgrade more than one serial number at a time?

No. The License Tool is only used to upgrade one serial number at a time. You can go through the process for each license you need to upgrade or contact Bentley Sales Support.

What if I have Engineering Configurations on my MicroStation/J license?

If you have Engineering Configurations on your MicroStation/J license you will only be allowed to use the License Tool to change the computer name on your MicroStation/J license. You should not attempt to upgrade the serial number to MicroStation V8 until the Engineering Configurations for MicroStation V8 become available.

After I submit my upgrade, what happens next?

Once the requested changes have been processed, a confirmation E-mail including the re-license will be sent to the E-mail Delivery Address for that serial number.

What information is needed where it says "Computer Name"?

The Computer Name requirement for Version 7.0 or higher MicroStation products is not the computer's brand name. It is the Windows-assigned computer name/code identified in the Licensing Information dialog when you run the most current MicroStation products. You can also obtain the Computer Name from the Identification tab in the Network or System properties dialog box in Windows.

See Also

Product TechNotes and FAQs

Licensing TechNotes and FAQs

External Links

Bentley Technical Support KnowledgeBase

Bentley LEARN Server