The following support solution provides instructions for determining whether a proxy server is in use in your environment. It also shows where to obtain and enter any proxy settings needed to enable Bentley products to activate.
For security and performance reasons, many companies require client machines to access the Internet through a single point of contact known as a proxy server. Because the majority of users activate their Bentley products using Bentley's online license server, known as Bentley CONNECT SELECTservices or selectserver.bentley.com, they must be configured with any proxy settings in order to activate.
Not all companies use a proxy server to access the Internet. The following steps can be used to determine whether Internet Explorer on a client machine is configured to use a proxy server:
If proxy settings were found, perform the following steps to examine and update the proxy settings currently used by Bentley products:
Many proxy servers require users to identify themselves or authenticate before providing access to the Internet. To determine whether authentication is required, ensure that the Activation Status tab is selected, and then select "Send Logs Now" from the Tools menu. Verify whether any product licenses shown in the Activation Status tab change to Activated. If none do, perform the following steps to enable proxy authentication as well:
If products still fail to activate, create a post in the Licensing and Activation forum for further assistance.