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Licensing and Activation
Licensing and Activation Wiki Troubleshooting a License As Expired message [TN]
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    • SELECTserver and Product Activation
    • +Subscription Entitlement Service (formerly CONNECT Licensing)
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    • Reference
    • -SELECTserver TechNotes and FAQs
      • "An Error Has Occurred" when manually transmitting usage logs using a preconfigured URL
      • About SELECTserver
      • Connecting to the Bentley servers through Firewalls and Proxy Servers [FAQ]
      • Could not load type 'System.ServiceModel.Activation.HttpModule' from assembly 'System.ServiceModel...'
      • Data Update Service Warning [TN]
      • Database Maintenance
      • Database Setup Tool Configuration and Explanation [FAQ]
      • Deployed SELECTserver Database and Internet Connectivity Insight [TN]
      • Deployed SELECTserver issue with new Bentley SSL certificate
      • Deployed SELECTserver Knowledge Requirements [TN]
      • Deployed SELECTserver Technical Requirements [TN]
      • Enabling Diagnostic Logging for SELECTserver
      • Error 1068: Cannot start the Bentley SELECTserver service
      • Error 417 : in SELECTserver and GateWay logs
      • Glossary Of Licensing Terms [FAQ]
      • Group Policy Administration (ADM) files
      • How do I keep usage reports current?
      • How do I set up or prevent license checkouts?
      • How to create a new website in IIS7
      • How to create a Virtual Directory in IIS7
      • How To Install a Gateways on Vista and Windows 7, Server 2008
      • How to Install the SELECTserver application
      • How to migrate users to a custom activation group
      • HTTP Error 404.13 "The request filtering module is configured to deny a request that exceeds the request content length" when importing response file
      • HTTP Error 500.21 - Internal Server Error on SELECTserver Administrative Site
      • Import xml File on Deployed Server
      • IP Address Hosted Server
      • License and SELECTserver Administration [FAQ]
      • License Tool Command Line Options
      • Manual Installation of SQL Express (2008 - 2012)
      • Moving (relocating) the SELECTserver application to a new server.
      • Moving Your SELECTserver Database
      • +Older SELECTserver Versions
      • Opening Admin site pager starts (runs) installer process
      • Opening Administration Site
      • Restricting access to a deployed SELECTserver Administration Site. Configuration example (video).
      • Running the Data Update Service and restarting IIS in order to immediately update a deployed license
      • Schedule Report - no Parameter selectable
      • Security [FAQ]
      • SELECT Server 08 11 Series [CS]
      • -SELECTserver
        • Access restriction via IP-address
        • Access to App_Offline.htm denied in SELECTserver Database Setup
        • -Administration - SELECTserver
          • +Client Access restrictions - Administration - SELECTserver
          • Error: Client not recognized as a valid client
          • Error: CREATE DATABASE or ALTER DATABASE failed
          • How does a checked out license work for SELECT or ELS customers with product usage logging?”
          • How to list multiple Gateway servers in LIC file
          • HTTP 407 Proxy Authentication Required
          • -License Management - Administration - SELECTserver
            • Areva Content, License overview
            • Can not find the BentleyLicensing.adm
            • Cannot activate Hevacomp V8i
            • Checkout XML import fails
            • Deployed License server and NON-SELECT
            • Error importing license file, verification failed
            • Error: "The client does not have access to this site"
            • Errors in the WebServices.log
            • How do I configure Bentley products to use a proxy server?
            • How do I encrypt licensing transmissions sent to SELECTserver?
            • How to Create Temporary Activation Keys
            • How to Set the Time Zone on the SELECTserver
            • I-Model composer Not licensing through SELECTserver
            • Impossible to checkout a ProjectWise Passport
            • License Checkout from Administrator Page
            • License Expired. When trying to apply the new license
            • Message "no license available for this product"
            • Product List Empty on License Checkout Tab
            • Product requires activation each session
            • SELECTserver Admininistration Page Not Displaying
            • SELECTserver check out license expiry date greyed out
            • SELECTserver OnLine migration FAQ
            • SELECTserver will not update license from main server
            • Staad.Pro License Checkout
            • The user would like NOT to use Enable anonymous access
            • Troubleshooting a License As Expired message [TN]
            • Troubleshooting a License as Expired message [TN] version 2
          • New database no being used
          • +Nightly Processing - Administration - SELECTserver
          • +Notifications - Administration - SELECTserver
          • +Reports - Administration - SELECTserver
          • SelectServer OnLine: Maximum Checkout Interval default value changed to 2 days
          • SQL Error
          • Unable to open the Administration Site
          • Unexpected Error 0x8ffe2740 after restart of Windows
          • +Usage Logs Transmittal - Administration - SELECTserver
        • Administration page at nonSELECT customers
        • Administration page does not open, page cannot be displayed
        • Create a log file on the client computer
        • Deployed SELECTserver Logs
        • Hosted server Administration page - Access for administrators only
        • How to start the Deployed SELECTserver and SELECTserver Gateway service via Windows Services
        • +Installation / Configuration - SELECTserver
        • +Installation / Configuration - SQL Management
        • No access to the Adminstration page
        • Ports and Domains
        • Program starts up slowly after the creation of a log file
        • Reset the webserver IIS
        • Response File larger than 7.93 MB - Error 404
        • Restrict access to the Hosted Administration page
      • SELECTserver 9 Known Issues
      • SELECTserver 9.xx.xx.xx Gateway Update Process [FAQ]
      • SELECTserver 9.xx.xx.xx Upgrade Information [FAQ]
      • SelectServer Client Access Restrictions technical overview (video).
      • SELECTserver Database Backup [TN]
      • +SELECTserver Gateway
      • SELECTserver Gateway error 1053
      • SELECTserver Gateway Explained
      • SELECTserver Gateway License Server Revoked License [TN]
      • SELECTserver Gateway Service Fails To Connect through Proxy Server [TN]
      • SELECTserver General [FAQ]
      • SELECTserver in a IPV6 Environment
      • SELECTserver Notifications
      • SELECTserver Online Technical Requirements [FAQ]
      • SelectServer V9 without connectivity and Bentley Passport
      • SELECTserver XM Database Backup [TN]
      • Server status - Log file
      • SQL Server 2005 Cachestore Flush Error
      • SQL Server Compatibility Mode - Internal Query Processor Error
      • Support Path User Registration [FAQ]
      • The response file corresponding to the following logs is not processed.
      • The SQL transaction logs are full
      • Transmit Usage Logs - 0 Logs Found To Process [TN]
      • Trust Licensing Basics [FAQ]
      • Unlock the SQL Server SA Account
      • Upgrading to SELECTserver 08 11 series [CS]
      • Upgrading to SELECTserver 08.11.xx.xx [TN]
      • Uploading SELECTserver Usage And Client Logs [TN]
      • Usage Log Processing - ERROR with status code 15014
      • Using Active Directory Group Policy Objects to Configure Licensing for Users Centrally (video).
      • What options are available to allow the external (WAN) user to access a Locally Deployed SELECTserver?
      • What's New in the latest SELECTserver?
    • +SELECTservices TechNotes and FAQs

     
     Questions about this article, topic, or product? Click here. 

    Troubleshooting a License As Expired message [TN]

       
      Applies To 
       
      Product(s): SELECTserver
      Version(s): 08.09.00.00 - Present
      Environment:  N/A
      Area:  N/A
      Subarea:  N/A
      Original Author: Jonathan Jezorski, Bentley Technical Support Group
       

    Overview

    Error: The License As Expired.

    This message appears when opening SELECTserver Administration Site (http://servername/bss/admin) and the license has expired.

    The two ways to update an expired license are electronically or manually.

    ELECTRONICALLY: 

    If you choose to retrieve the license electronically you can do so by choosing the Request/Update License link on the left hand side of the SELECTserver Administration Site under the License Management section. Once you are inside the link, verify that the Serial Number and Activation Key (which is the Server Activation Key in this case) is correct, check the Force Full Retrieval box, and press OK.

    The page will process and a new line should appear with a (+) at the beginning. This is the new license, and will need to be accepted for it is applied. To accept this license scroll to the right and in the upper right hand side of the screen there is an Accept button. Selecting the Accept button will update your License and the message will go away.

    If "An error has occurred message appears" at any point in the process, do the following:

    Please Note: If this is SELECTserver 08.11.01.63 or 08.11.01.64 please copy the YACLAP.dll from C:\Program Files\Bentley\SELECTserver\Bin to C:\Program Files\Bentley\SELECTserver then run the following from a command line.

    On the machine where SELECTserver is installed:

    1. Open the Administration Site page.
    2. Under License Management select Request\Update License link
    3. Check the Force Full Retrieval checkbox and select OK
    4. When the screen returns scroll to the far Right and look for a ACCEPT button near the top quadrant of the screen and select it. Ignore the error if it appears.
      NOTE: If you have previously attempted this step and are no longer prompted to ACCEPT the changes, please proceed to the next step.
    5. Close the Administration Site page
    6. Go to the system services and Stop the Bentley SELECTserver service.
      Stop the Bentley SELECTserver Gateway service if installed.
    7. From an administrator command prompt do the following:

      Type:   CD "C:\Program Files\Bentley\SELECTServer" and press ENTER
      Type:   changeloglevels /level:TRACE and press ENTER
      Type:   IISRESET and press ENTER

    8. Restart the Bentley SELECTserver service.
      Restart the Bentley SELECTserver Gateway service if installed.
    9. Open the Admin Site
      The page should display the updated license.

    If that does not work, check whether the account used for the SELECTserver Application Pool under Internet Information Services (IIS) is the same as the one used by the SELECTserver service. Then do a 'Force Full Retrieval' again. Make sure to accept the new license if prompted.

    Contact Bentley Technical support if the issue persists. Please send a zipped copy of the logs located in the "C:\Program Files\Bentley\SELECTServer\Logs" directory (or the root directory of where you installed the application and a copy of your serial number and activation keys for review.

    To turn the logging back to normal levels

    Type:   CD "C:\Program Files\Bentley\SELECTServer" and press ENTER
    Type:   changeloglevels /level:INFO and press ENTER

    Important Note for SELECTserver 09.xx.xx.xxx users: The syntax for the ChangeLogLevels command has changed. The colon has been replaced by a space like below:

    changeloglevels -level TRACE
    changeloglevels -level INFO

    MANUALLY:

    To manually import the license, you need to contact Bentley SELECTsupport  (Activation and Administration)for a new XML license file. Once this license file is received choose the Import Server License link found on the left hand side of the Administration Site under License Management. Once you are inside the link, verify that the Serial Number and Activation Key (which is the Server Activation Key in this case) is correct, browse to where you have saved the XML License File, and press OK.

    The page will process and a new line should appear with a (+) at the beginning. This is the new license, and will need to be accepted for it is applied. To accept this license scroll to the right and in the upper right hand side of the screen there is an Accept button. Selecting the Accept button will update your License and the
    message will go away. It may still be necessary to complete the “electronic” steps. The overall issue is that at times the operating systems stores old information and it taks a little effort to get the OS to let go of the cached information.

     

    See Also

    https://communities.bentley.com/products/licensing/w/licensing__wiki/21429.troubleshooting-a-license-as-expired-message-tn-version-2

    Product TechNotes and FAQs

    External Links

    Bentley Technical Support KnowledgeBase

    Bentley LEARN Server

    Comments or Corrections?

    Bentley's Technical Support Group requests that you please confine any comments you have on this Wiki entry to the "Comments" area below. THANK YOU!

      

    • connect
    • administration
    • license management
    • SELECTserver
    • SELECTsupport
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    • Jonathan Jezorski Created by Bentley Colleague Jonathan Jezorski
    • When: Fri, Feb 6 2009 2:17 PM
    • James White Last revision by Bentley Colleague James White
    • When: Fri, Mar 3 2017 2:19 PM
    • Revisions: 37
    • Comments: 2
    Anonymous
    • Anonymous
      Anonymous over 9 years ago

      oh, and it should be "then", not "than" -  "If it tells you that the SELECTserver service is not running and asks if you want to start it, than it is back in fully functional mode."

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    • Anonymous
      Anonymous over 9 years ago

      You don't say whether to start the service  - "If it tells you that the SELECTserver service is not running and asks if you want to start it, than it is back in fully functional mode."

      And if you do start it, then are you supposed to stop it before setting the logging level back?

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