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Licensing and Activation
Licensing and Activation Wiki No valid customer
    • Sign in
    • License Flowchart for Subscription Entitlement Service (SES) and legacy SELECTserver
    • +Understanding the Subscription Entitlement Service (SES) Workflow
    • Working from Home using Bentley Licensing
    • EVD Reporting Guide
    • -Understanding the (Legacy) SELECTserver Workflow
      • -SELECTserver TechNotes and FAQs
        • "An Error Has Occurred" when manually transmitting usage logs using a preconfigured URL
        • About SELECTserver
        • Connecting to the Bentley servers through Firewalls and Proxy Servers [FAQ]
        • Could not load type 'System.ServiceModel.Activation.HttpModule' from assembly 'System.ServiceModel...'
        • Data Update Service Warning [TN]
        • Database Maintenance
        • Database Setup Tool Configuration and Explanation [FAQ]
        • Deployed SELECTserver Database and Internet Connectivity Insight [TN]
        • Deployed SELECTserver issue with new Bentley SSL certificate
        • Deployed SELECTserver Knowledge Requirements [TN]
        • Deployed SELECTserver Technical Requirements [TN]
        • Enabling Diagnostic Logging for SELECTserver
        • Error 1068: Cannot start the Bentley SELECTserver service
        • Error 417 : in SELECTserver and GateWay logs
        • Glossary Of Licensing Terms [FAQ]
        • Group Policy Administration (ADM) files
        • How do I keep usage reports current?
        • How do I set up or prevent license checkouts?
        • How to create a new website in IIS7
        • How to create a Virtual Directory in IIS7
        • How To Install a Gateways on Vista and Windows 7, Server 2008
        • How to Install the SELECTserver application
        • How to migrate users to a custom activation group
        • HTTP Error 404.13 "The request filtering module is configured to deny a request that exceeds the request content length" when importing response file
        • HTTP Error 500.21 - Internal Server Error on SELECTserver Administrative Site
        • Import xml File on Deployed Server
        • IP Address Hosted Server
        • License and SELECTserver Administration [FAQ]
        • +License Manager
        • License Tool Command Line Options
        • Manual Installation of SQL Express (2008 - 2012)
        • Moving (relocating) the SELECTserver application to a new server.
        • Moving Your SELECTserver Database
        • +Older SELECTserver Versions
        • Opening Admin site pager starts (runs) installer process
        • Opening Administration Site
        • Restricting access to a deployed SELECTserver Administration Site. Configuration example (video).
        • Running the Data Update Service and restarting IIS in order to immediately update a deployed license
        • Schedule Report - no Parameter selectable
        • Security [FAQ]
        • SELECT Server 08 11 Series [CS]
        • +SELECTserver
        • SELECTserver 9 Known Issues
        • SELECTserver 9.xx.xx.xx Gateway Update Process [FAQ]
        • SELECTserver 9.xx.xx.xx Upgrade Information [FAQ]
        • SelectServer Client Access Restrictions technical overview (video).
        • SELECTserver Database Backup [TN]
        • -SELECTserver Gateway
          • How to check if the installed SELECTserver Gateway is running properly.
          • +Installation / Configuration - SELECTserver Gateway
          • +License Management - SELECTserver Gateway
          • No valid customer
        • SELECTserver Gateway error 1053
        • SELECTserver Gateway Explained
        • SELECTserver Gateway License Server Revoked License [TN]
        • SELECTserver Gateway Service Fails To Connect through Proxy Server [TN]
        • SELECTserver General [FAQ]
        • SELECTserver in a IPV6 Environment
        • SELECTserver Notifications
        • SELECTserver Online Technical Requirements [FAQ]
        • SelectServer V9 without connectivity and Bentley Passport
        • SELECTserver XM Database Backup [TN]
        • Server status - Log file
        • SQL Server 2005 Cachestore Flush Error
        • SQL Server Compatibility Mode - Internal Query Processor Error
        • Support Path User Registration [FAQ]
        • The response file corresponding to the following logs is not processed.
        • The SQL transaction logs are full
        • Transmit Usage Logs - 0 Logs Found To Process [TN]
        • Trust Licensing Basics [FAQ]
        • Unlock the SQL Server SA Account
        • Upgrading to SELECTserver 08 11 series [CS]
        • Upgrading to SELECTserver 08.11.xx.xx [TN]
        • Uploading SELECTserver Usage And Client Logs [TN]
        • Usage Log Processing - ERROR with status code 15014
        • Using Active Directory Group Policy Objects to Configure Licensing for Users Centrally (video).
        • What options are available to allow the external (WAN) user to access a Locally Deployed SELECTserver?
        • What's New in the latest SELECTserver?
    • +Product Activation TechNotes and FAQs
    • +Application Usage TechNotes and FAQs
    • +SELECTservices TechNotes and FAQs

     
     Questions about this article, topic, or product? Click here. 

    No valid customer

      Product(s): SELECTserver / SELECTserver Gateway
      Version(s): N\A
      Environment: N\A
      Area: N/A
      Subarea: N\A

    Problem

    The following message appears when trying to activate

    "You are not recognized as a valid customer on the license server"

    There are no access restrictions set by IP-address of Host name that were set before.

     

    The SS-Bentley.SELECTserver.Gateway.exe.log file also shows the message:
    "Client [IP-Address] has been denied access to Site"



    Solution

    Delete the LicenseConfiguration.xml file, which can be found in the following path:
    C:\Program Files\Bentley\SELECTserver
    or
    C:\Program Files (x86)\SELECTserver

    Previously set Access Restrictions by IP-Address(es) or computer name(s) have been removed on the Hosted or Deployed Administration page, but are still contained in the LicenseConfiguration.xml file

    The file is a local copy of the SELECTserver license file.
    This allows the Gateway to continue running for up to 30 days, in case there is no communication with the license sserver.
    The Gateway tries daily to renew the license file.

    The LicenseConfiguration.xml file is only required by the SELECTserver Gateway and si the basis for the Gateway to give a license for a pre-XM product.

    It contains all the information about the number of licenses and whether a product can be started or not.
    The file is not used by the license tool.



    See Also

    Gateway startup failed: Error in XML document

    Error: Client not recognized as a valid client

    Other languages

    Deutsch



      Original Author: Rene vandenBrink
    • SELECTserver Gateway
    • en
    • Bentley Cloud Services
    • SELECTsupport
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    • Rene van den Brink Created by Rene van den Brink
    • When: Fri, Jun 2 2017 9:18 AM
    • Jutta Eisenhauer Last revision by Bentley Colleague Jutta Eisenhauer
    • When: Thu, Jan 31 2019 2:14 AM
    • Revisions: 3
    • Comments: 0
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