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Please see the following frequently asked questions.
1. What is CONNECT Licensing?
CONNECT Licensing is Bentley’s updated licensing management system that provides additional functionality to optimize the value of your Bentley Subscription. License entitlements are granted and maintained through User Management by the replacement of site activation keys with user validation in order to enhance security around your Bentley licenses and subscriptions.
2. Where can I get the CONNECT Licensing Adapter?
At this point in time, Bentley is distributing the CONNECT Licensing Adapter to individual accounts as the products they use become compatible. During that time, those accounts will receive a link to download the CONNECT Licensing Adapter. Once more applications are certified,the Adapter will be made available from the Fulfillment Center under the brand ‘Bentley Cloud Services’. Please be sure to check your applications compatibility before installing the adapter.
3. Is there an option to silently install the CONNECT Licensing Adapter?
*Please note that the .exe name may differ depending on location and version.
4. How do I enable CONNECT Licensing?
First, your users must be registered. Click here for detailed instructions. Once your users have completed the registration process, they need to install the Adapter.
5. Can I disable CONNECT Licensing?
Uniinstalling the CONNECT License Client Adapter from Add/Remove Programs will revert you back to product activation keys.
6. Why doesn’t the CONNECT Licensing Adapter come installed with Bentley applications?
The Adapter delivers an updated Bentley License Client. The License Client will be included with newer CONNECT Edition applications and product refreshes as we move forward, thus making the Adapter step irrelevant.
7. Does CONNECT Licensing work with every Bentley application?
Not at this time. However, we are currently certifying the CONNECT License Client with our application versions so the list will continue to expand. Currently, the Administrator can only see the list of applications (no version information) in the ‘Entitlement Management’ service under ‘Applications and Services’ in the CONNECTION Center. A current list of the certified applications and versions will be available shortly.
8. If I have CONNECT Licensing enabled for a Bentley application loaded and I install a newer product version, is CONNECT Licensing automatically enabled?
No. The user will need to open the Bentley Licensing Tool then go to Tools > Adapter Update Wizard. Follow the prompts to complete the enabling of a new application. This will also be the case for any new machines added after the original Adapter installation.
9. Do I need any special roles?
The Administrator needs to have the Entitlement Management role assigned so that they can set the appropriate notification and access settings. End users do not need any special role assigned.
10. Is there an offline mode?
Yes. The Administrator can choose to enforce sign in, thus disabling offline usage.
11. Can users still check out a license?
Yes. License checkout still functions. This can be done by the Administrator via the Entitlement Management Service or by the user in the Bentley Licensing Tool.
12. Does CONNECT Licensing restrict usage?
No. Users can still use more applications than they have licenses, however they can enable a notification letting users know when they may be about to exceed a certain number of seats set by the Administrator in Entitlement Management.
13. Can I restrict a user from gaining access to a specific application?
Yes. The Administrator can add or remove entitlements for a single or multiple applications per user.
14. How do I know I am about to use an incremental license?
A dialog box will display a warning alert to the user when they are about to exceed a limit set by the Administrator. A custom message can be created by the Administrator to provide the user with instructions on what to do when that notification appears.
15. What do I do after I get the usage alert?
The user may either end the application session or continue to use the application. The Administrator has the ability to customize this alert to reflect you Organization's policy. If the notification option is enabled in the Entitlement Management Service, that allows the user to continue to use the application, the Administrator will be notified if the user chooses to do so. (In this case it may result in a term license being issued if that usage is incremental to the number of licenses covered under SELECT).
16. If I do not get a license notification is my Organization still responsible for application usage?
Subscribers continue to hold the responsibility to manage their licenses within the terms of the SELECT Agreement. The license alert notifications assist with license management, but is not meant to supplement the responsibility of the account to monitor their usage.
17. What might cause notifications or alerts not to occur?
Some reasons this might occur (but are not excluded to):
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