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Please see the following frequently ask questions.
1. What is CONNECT Licensing?
CONNECT Licensing is Bentley’s new licensing model that provides additional functionality requested by our users. License entitlements are granted and maintained through User Management by the replacement of site activation keys with user validation, enhancing security around your Bentley licenses and subscriptions.
2. Where can I get the CONNECT Licensing Adapter?
At this point in time Bentley is distributing it to certain accounts due to the reduced number of applications that function with it. Therefore, once you are notified you will receive an email with a link to download the Adapter. Once more applications are certified it will be available from the Fulfillment Center under the brand ‘Bentley Cloud Services’. Please be sure to check your application’s compatibility before installing the Adapter.
3. Is there an option to Silently install the Adapter?
*Please note that the .exe name may differ depending on location and version.
4. How do I enable it?
First, your users must become “Connected” by registering on our User Management system, installing the CONNECTION Client, and signing into the CONNECTION Client with their new user name and password. See here for detailed instructions. Once your users have completed that process, they will need to download and install the CONNECT License Adapter.
5. Can I disable it?
Removing the CONNECT License Client Adapter from Add/Remove Programs will revert you back to product activation keys.
6. Why doesn’t the CONNECT Licensing Adapter come installed with Bentley applications?
As we move forward with newer CONNECT Edition applications, the CONNECT License Adapter will be included. At this time, we are integrating the new licensing technology as we review historical versions already deployed by our users.
7. Does it work with every Bentley application?
Not at this time. However, we are currently certifying the CONNECT License Client with our applications. The list of available applications will continue to expand. The Administrator can see the list of applications in the ‘Entitlement Management’ service under ‘Applications and Services’ in the CONNECTION Center.
8. If I have CONNECT Licensing enabled for a Bentley application loaded and I install a newer product version, is CONNECT Licensing automatically enabled?
No. The user will need to open the Bentley Licensing Tool then go to Tools > Adapter Update Wizard. Follow the prompts to complete the enabling of a new application. This will also be the case for any new machines added after the original Adapter installation.
9. Do I need any special roles?
The Administrator needs to have the Entitlement Management role assigned so that they can set the appropriate notification and access settings. End users do not need any special role assigned.
10. Is there an offline mode?
Yes. The Administrator can choose to enforce sign in, thus disabling offline usage.
11. Can users still check out a license?
Yes. License checkout still functions. This can be done by the Administrator via the Entitlement Management Service or by the user in the Bentley Licensing Tool.
12. Does CONNECT Licensing restrict usage?
No. Users can still use more applications than they have licenses, however they can enable a notification letting users know when they may be about to exceed a certain number of seats set by the Administrator in Entitlement Management.
13. Can I restrict a user from gaining access to a specific application?
Yes. The Administrator can add or remove entitlements for single or multiple applications per user.
14. How do I know I am about to use an incremental license?
A dialog box will display a warning alert to the user when they are about to exceed a limit set by the Administrator. A custom message can be created by the Administrator to provide the user with instructions on what to do when that notification appears.
15. What do I do after I get the usage alert?
The user may either either end the application session or continue to use the application. It is therefore recommended that you customize the alert presented to the user to reflect your company’s policy. If the notification option is enabled in the Entitlement Management Service, the Administrator will be notified if the user chooses to continue to use the product. (In this case it may result in a term license being issued if that usage is incremental to the number of licenses covered under SELECT).
16. If I do not get a notification is my organization still responsible for application usage?
Subscribers continue to hold the responsibility to manage their licenses within the terms of the SELECT agreement. This functionality attempts to provide notifications that will greatly assist with the management of licenses but there are instances where While we attempt to provide a notification, there are situations that may preclude the message from appearing.
17. What might cause notifications or alerts not to occur?
There are several reasons such as, (although not excluded to):