This article provides supplemental information regarding the user registration requirement to qualify for the Earned Value Discount (EVD), as well as steps and tools to address known user issues.
Information about your organization’s EVD qualification status can be found in the Subscription Services Portal by selecting the Subscription Analytics tile and navigating to the EVD Scorecard.
The status of how many machines have users registered and signed in, is reported upon on the Connected User tab.
Scope: The machines shown in the report that are used to determine the qualification are based on the following:
Registration Process: Each machine demonstrating usage in the Earned Value Scorecard must have the user of the machine registered and signed in to satisfy the registration requirement. The process is as follows:
Please note these 2 things:
1. It can take up to 3 days for a user’s sign in on a machine to appear on the Earned Value Discount Scorecard. Please take this into account before contacting Bentley for assistance.
2. For the user to show up on the report, the order as mentioned above must be followed. Users needs to register, then sign in to the CONNECTION Client, followed by using a Bentley application that records usage.
We have seen the following issues that can cause the CONNECTED User registration requirement not to be met.
To assist users in successful registration, Bentley has released a CONNECTION Client update, version 10.00.16.09, that contains the following enhancements:
You can verify it additionally by opening the Windows Task Manager.
The .exe is located here: C:\Program Files\Common Files\Bentley Shared\CONNECTION Client
The .exe is located here: C:\Program Files\Common Files\Bentley Shared\CONNECTION Client\LicenseService
If the following message appears when your CONNECTION Client starts: Issue with the usage reporting detected. Please run the Health Check tool or click her to learn more it means either the license service isn't running or no usage has been sent in the last 7 days. Signing in will resolve the message.
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