This article provides supplemental information regarding the user registration requirement to qualify for the Earned Value Discount (EVD), as well as steps and tools to address known user issues.
Information about your organization’s EVD qualification status can be found in the Subscription Services Portal by selecting the Subscription Analytics tile and navigating to the EVD Scorecard.
The status of how many machines have users registered and signed in, is reported upon on the Connected User tab.
Scope: The machines shown in the report that are used to determine the qualification are based on the following:
Registration Process: Each machine demonstrating usage in the Earned Value Scorecard must have the user of the machine registered and signed in to satisfy the registration requirement. The process is as follows:
Please note these 2 things:
1. It can take up to 3 days for a user’s sign in on a machine to appear on the Earned Value Discount Scorecard. Please take this into account before contacting Bentley for assistance.
2. For the user to show up on the report, the order as mentioned above must be followed. Users needs to register, then sign in to the CONNECTION Client, followed by using a Bentley application that records usage.
We have seen the following issues that can cause the CONNECTED User registration requirement not to be met.
To assist users in successful registration versions on CONNECTION Client later than 10.00.16.09 contain the following enhancements:
You can verify it additionally by opening the Windows Task Manager.
Still Encountering Issues?:
Identify the individual machines in the Earned Value Discount Report (CONNECTED Users tab) which show a status of No in the column Is CONNECTED User. It is recommended that you install the most recent version of CONNECTION Client on such machines immediately and then re-examine the report after the user has signed in. If it appears from your investigation that a user is signed in and has been for at least 3 days, you may submit a Service Request for Technical Support to investigate the logs from that machine to identify if there is an unexpected problem.
To assist Technical Support, you will be asked to provide log information:
The .exe is located here: C:\Program Files\Common Files\Bentley Shared\CONNECTION Client
The .exe is located here: C:\Program Files\Common Files\Bentley Shared\CONNECTION Client\LicenseService
If the following message appears when your CONNECTION Client starts: Issue with the usage reporting detected. Please run the Health Check tool or click her to learn more it means either the license service isn't running or no usage has been sent in the last 7 days. Signing in will resolve the message.
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