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This article provides supplemental information regarding the user registration requirement to qualify for the Earned Value Discount (EVD), as well as steps and tools to address known user issues.
Information about your organization’s EVD qualification status can be found in the Subscription Services Portal by selecting the Subscription Analytics tile and navigating to the EVD Scorecard.
The status of Bentley application user registration can be found on the Connected User tab.
Scope: The machines shown in the report that are used to determine the qualification are based on the following:
Registration Process: A user must register on each of the machines in the Earned Value Discount Scorecard to satisfy the registration requirement. The process is as follows:
Please Note: It can take up to 3 days for a user’s sign in on a machine to appear on the Earned Value Discount Scorecard. Please take this into account before contacting Bentley for assistance.
Known Issues:
We have seen the following issues that can cause the CONNECTED User registration requirement not to be met.
Upcoming Enhancements:
To assist users in successful registration, Bentley is releasing an update to the CONNECTION Client, version 10.00.16.09, that will contain the following enhancements:
Technical Information:
You can verify it additionally by opening the Windows Task Manager.
The .exe is located here: C:\Program Files\Common Files\Bentley Shared\CONNECTION Client
The .exe is located here: C:\Program Files\Common Files\Bentley Shared\CONNECTION Client\LicenseService
After running the Health Check tool and seeing any red fields or discovering any other issues, please file a Service Request via the CONNECTION Center: https://connect.bentley.com/