Steps to Accomplish

1) For versions 09.XX.XX.XX and newer complete the following steps

1. From a command prompt do the following:
   
   Type:   CD C:\Program Files\Bentley\SELECTServer and press ENTER
   
   Type:   ChangeLogLevels.exe -level TRACE and press ENTER
   
   Type:    IISRESET and press ENTER
   
   
2. Restart the Bentley SELECTserver service.
   Restart the Bentley SELECTserver Gateway service if installed.
3. Reproduce the error.
4. Zip up C:\Program Files\Bentley\SELECTServer\LOGS and send it to support.
5. For information on how to upload your Log File Click Here 
6. To turn the logging back to normal levels, from a command prompt do the following:
    
   Type:   CD C:\Program Files\Bentley\SELECTServer and press ENTER
   
   Type:   ChangeLogLevels.exe -level INFO and press ENTER
   
   Type:    IISRESET and press ENTER

2) For all versions 08.XX.XX.XX versions

1. From a command prompt do the following:
   
   Type:   CD C:\Program Files\Bentley\SELECTServer and press ENTER
   
   Type:   ChangeLogLevels.exe /level:TRACE and press ENTER
   
   Type:    IISRESET and press ENTER
   
2. Restart the Bentley SELECTserver service.
   Restart the Bentley SELECTserver Gateway service if installed.
3. Reproduce the error.
4. Zip up C:\Program Files\Bentley\SELECTServer\LOGS and send it to support.
5. For information on how to upload your Log File Click Here
6. To turn the logging back to normal levels, from a command prompt do the following:
   
   Type:   CD C:\Program Files\Bentley\SELECTServer and press ENTER
   
   Type:   ChangeLogLevels.exe /level:INFO and press ENTER
   
   Type:   IISRESET and press ENTER

See Also

Product TechNotes and FAQs

External Links

Bentley LEARN Server