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Licensing and Activation
Licensing and Activation Wiki The response file corresponding to the following logs is not processed.
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    • License Flowchart for Subscription Entitlement Service (SES) and legacy SELECTserver
    • +Understanding the Subscription Entitlement Service (SES) Workflow
    • Working from Home using Bentley Licensing
    • EVD Reporting Guide
    • -Understanding the (Legacy) SELECTserver Workflow
      • -SELECTserver TechNotes and FAQs
        • "An Error Has Occurred" when manually transmitting usage logs using a preconfigured URL
        • About SELECTserver
        • Connecting to the Bentley servers through Firewalls and Proxy Servers [FAQ]
        • Could not load type 'System.ServiceModel.Activation.HttpModule' from assembly 'System.ServiceModel...'
        • Data Update Service Warning [TN]
        • Database Maintenance
        • Database Setup Tool Configuration and Explanation [FAQ]
        • Deployed SELECTserver Database and Internet Connectivity Insight [TN]
        • Deployed SELECTserver issue with new Bentley SSL certificate
        • Deployed SELECTserver Knowledge Requirements [TN]
        • Deployed SELECTserver Technical Requirements [TN]
        • Enabling Diagnostic Logging for SELECTserver
        • Error 1068: Cannot start the Bentley SELECTserver service
        • Error 417 : in SELECTserver and GateWay logs
        • Glossary Of Licensing Terms [FAQ]
        • Group Policy Administration (ADM) files
        • How do I keep usage reports current?
        • How do I set up or prevent license checkouts?
        • How to create a new website in IIS7
        • How to create a Virtual Directory in IIS7
        • How To Install a Gateways on Vista and Windows 7, Server 2008
        • How to Install the SELECTserver application
        • How to migrate users to a custom activation group
        • HTTP Error 404.13 "The request filtering module is configured to deny a request that exceeds the request content length" when importing response file
        • HTTP Error 500.21 - Internal Server Error on SELECTserver Administrative Site
        • Import xml File on Deployed Server
        • IP Address Hosted Server
        • License and SELECTserver Administration [FAQ]
        • +License Manager
        • License Tool Command Line Options
        • Manual Installation of SQL Express (2008 - 2012)
        • Moving (relocating) the SELECTserver application to a new server.
        • Moving Your SELECTserver Database
        • +Older SELECTserver Versions
        • Opening Admin site pager starts (runs) installer process
        • Opening Administration Site
        • Restricting access to a deployed SELECTserver Administration Site. Configuration example (video).
        • Running the Data Update Service and restarting IIS in order to immediately update a deployed license
        • Schedule Report - no Parameter selectable
        • Security [FAQ]
        • SELECT Server 08 11 Series [CS]
        • +SELECTserver
        • SELECTserver 9 Known Issues
        • SELECTserver 9.xx.xx.xx Gateway Update Process [FAQ]
        • SELECTserver 9.xx.xx.xx Upgrade Information [FAQ]
        • SelectServer Client Access Restrictions technical overview (video).
        • SELECTserver Database Backup [TN]
        • +SELECTserver Gateway
        • SELECTserver Gateway error 1053
        • SELECTserver Gateway Explained
        • SELECTserver Gateway License Server Revoked License [TN]
        • SELECTserver Gateway Service Fails To Connect through Proxy Server [TN]
        • SELECTserver General [FAQ]
        • SELECTserver in a IPV6 Environment
        • SELECTserver Notifications
        • SELECTserver Online Technical Requirements [FAQ]
        • SelectServer V9 without connectivity and Bentley Passport
        • SELECTserver XM Database Backup [TN]
        • Server status - Log file
        • SQL Server 2005 Cachestore Flush Error
        • SQL Server Compatibility Mode - Internal Query Processor Error
        • Support Path User Registration [FAQ]
        • The response file corresponding to the following logs is not processed.
        • The SQL transaction logs are full
        • Transmit Usage Logs - 0 Logs Found To Process [TN]
        • Trust Licensing Basics [FAQ]
        • Unlock the SQL Server SA Account
        • Upgrading to SELECTserver 08 11 series [CS]
        • Upgrading to SELECTserver 08.11.xx.xx [TN]
        • Uploading SELECTserver Usage And Client Logs [TN]
        • Usage Log Processing - ERROR with status code 15014
        • Using Active Directory Group Policy Objects to Configure Licensing for Users Centrally (video).
        • What options are available to allow the external (WAN) user to access a Locally Deployed SELECTserver?
        • What's New in the latest SELECTserver?
    • +Product Activation TechNotes and FAQs
    • +Application Usage TechNotes and FAQs
    • +SELECTservices TechNotes and FAQs

     
     Questions about this article, topic, or product? Click here. 

    The response file corresponding to the following logs is not processed.

       
      Applies To 
       
      Product(s): SELECTserver
      Version(s): 09.00.00.113
      Environment:  Window Server 2008 64 bit, Windows 7 32 bit, Windows 7 64 bit, Windows Server 2008 R2
      Area:  Administration / Usage Logs
      Subarea:  Administration
      Original Author: James White, Bentley Technical Support Group
       

     

     

     

     

     

     

     

     

     

     

    The error will appear in this format:

    SELECTServer’s usage logs have not been transmitted in the timeframe required. All client applications license request will fail until the usage logs have been transmitted. There are 0 log entries to be sent. Logs were last transmitted on
    10/15/2012

    The Response File corresponding to the following logs is not processed. Please Process it. If you do not have the response file, download the corresponding logs and then send them to Bentley to get the response file

     

    The real error here that must be addressed is


     "THE RESPONSE FILE CORRESPONDING TO THE FOLLOWING LOGS IS NOT PROCESSED"

    This solution is specific to the 09.00.XX.XX versions.

    The number of log entries can vary along with the date and time. When the log entries are at "0" as in this example it gets confused with the "0 Logs To Send" error. That error is only relevant in the 8.11.XX.XX versions. This solution is not applicable to the 08.11.XX.XX SELECTservers or prior. A link to the 08.11.XX.XX Zero (0) Logs to send error is at the bottom of this post.

    The one time only resolution is below

    Here is a "one time only" solution that will correct this for the user. It’s a problem with the older SELECTservers that did not update the flag that the Usage files have been processed..

    1) Physically go to the server where SELECTServer is installed or remote into the server. The point is you need to be where the application is running.

    2) Save the zip file

    http://communities.bentley.com/products/licensing/m/licensing_gallery/259061.aspx

    and unzip the contents to a local temp directory on the server. For our example we'll place it in the c:\Temp directory

    3) From a command prompt change directory

    4) From the C:\Temp prompt run the command ssxminfo -i sstr344970.txt

    5) The expected results should be  SQL Command file - complete

     

    Transmit Usage Logs - 0 Logs Found To Process (for versions 08.11.XX.XX)
    http://communities.bentley.com/products/licensing/w/licensing__wiki/3359.aspx

    NOTE:
    If your SELECTserver version is one prior to the 08.11.07.XX releases I strongly recommend that you upgrade the SELECTserver. You are more than eight versions behind the current release and you would greatly benefit from
    upgrading the application.

     

    See Also

    Product TechNotes and FAQs

    Licensing TechNotes and FAQs

    External Links[

    Bentley Technical Support KnowledgeBase

    Bentley LEARN Server

    SELECTservices page on Bentley website

    TechNotes and FAQ archive

    Comments or Corrections?

    Bentley's Technical Support Group requests that you please confine any comments you have on this Wiki entry to this "Comments or Corrections?" section. THANK YOU!

    • License Errors
    • SELECT Server XM
    • license management
    • SELECTserver
    • SELECTsupport
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    • James White Created by Bentley Colleague James White
    • When: Mon, Sep 16 2013 10:49 AM
    • James White Last revision by Bentley Colleague James White
    • When: Mon, Sep 16 2013 11:23 AM
    • Revisions: 5
    • Comments: 0
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