Invisible toolboxes

Question

Hello everybody, is there a known issue with the user interface in MicroStation V8i (SS2) - Version 08.11.07.446 (German) about curtain toolboxes being completely invisible on the top and bottom docking positions due to a recent Microsoft Security Update on Win7 OS (64 bit)? And that the already docked toolboxes can&rsquo;t be undocked at all. This is exactly what&rsquo;s happening on my customer&rsquo;s computer systems (German Automotive Industry) that started a couple of weeks ago and it still hasn&rsquo;t been fixed yet! It isn&rsquo;t possible to work decently anymore. Does anybody know when this issue is going to be solved? Up to now everything on my own computer is working just fine. I&rsquo;m just concerned of installing any recent Microsoft Security Updates on my own computer causing the very same problem. Thank you.

Fabrice K · Accepted Answer

Hi, 
 you'll find answer in this wiki : 
 http://communities.bentley.com/products/microstation/w/microstation__wiki/15905.toolboxes-disappear.aspx 
 Regards, 
 Fabrice

Dervalcanny · Answer

Hello, 
 For the moment, we recommend that you to check the above mentioned wiki-page for updated news and new developments on this issue. 
 Regards

Andrew Bell · Answer

Bentley developers have been working closely with Microsoft developers and have identified the exact cause and have determined a proper hotfix for this issue. 
 The hotfix has been released and is available here: 
 support.microsoft.com/.../en-us . 
 Bentley has done a number of checks on this hotfix and found all situations of the disappearing toolbox resolved. 
 The Windows 7 and Windows 8.1 updates are available for download. To download you will need to enter an email address that Microsoft will use to notify you in case they need to recall the update for any reason. 
 Please make sure to thoroughly read the document that comes with this KB2998984 hotfix and double check to see if your system conforms to the prerequisites mentioned by Microsoft. 
 You can download and install immediately by going to the link above, or wait until the fix will automatically be installed as part of the updates that come with Microsoft's "October Patch Tuesday (2014)". 
 communities.bentley.com/.../15905.toolboxes-disappear.aspx 
 Should you encounter issues with this fix or have a related issue, we kindly ask you to contact Bentley Technical Support, to have it properly logged into our database and reported back to Microsoft.