References not updating after refresh

We are running MS integrated with ProjectWise, using managed workspaces.

When a reference is updated in PW and then the same reference is reloaded in MS the graphics in MS are not updating.

I can locate the reference in the local working directory and open it, and it is all good, just not in the MS session.

Any ideas?

Parents
  • (Service Request # 7000336174)

    To be able to identify what may be the cause of your issue we would need answers to a number of questions.

    Is this issue reproducible outside of ProjectWise?

    Is this issue occurring for all users locally or company wide?

    Is this issue occurring for all design files, a particular project or all configurations?

    When did this issue start occurring?

    Is the issue reproducible outside of any customized workspaces?

    Maybe you could supply example design files, screen captures etc to assist with showing what is occurring on your system(s).

    Regards
    Andrew Bell
    Technical Support
    Bentley Systems

Reply
  • (Service Request # 7000336174)

    To be able to identify what may be the cause of your issue we would need answers to a number of questions.

    Is this issue reproducible outside of ProjectWise?

    Is this issue occurring for all users locally or company wide?

    Is this issue occurring for all design files, a particular project or all configurations?

    When did this issue start occurring?

    Is the issue reproducible outside of any customized workspaces?

    Maybe you could supply example design files, screen captures etc to assist with showing what is occurring on your system(s).

    Regards
    Andrew Bell
    Technical Support
    Bentley Systems

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