Microstation Connect has stopped working (10.00.00.25)

Having an issue with new version of Microstation connect (10.00.00.25). Uninstalled previous version and installed new copy but every time I start the program I immediately get the 'Microstation Connect has stopped working' dialog.

Uninstalled and reinstalled multiple times but same message each time. Anyone come across this?

Thanks

Parents Reply
  • Ray,

    Thanks for providing an error log. The Windows Error Reporting log(WER dump) that you provided from this error that you are seeing indicates a conflict with your virus scan program and MicroStation. The error that is occurring is related to a DLL which is part of the BitDefender® Antivirus that is causing a crash.

    Can we try a couple of things here:

    1. Update to the latest version of the antivirus
    2. Disable virus scan. Is it possible to temporarily disable the antivirus before running MicroStation CONNECT?
    3. Add MicroStation to an exclusion list in the antivirus program



Children