user not getting right click context menu

Question

We have one user that is not getting the right click context menu. When I open the Customize menu, I can see that the GUI.dgnlib is not being loaded which is where these are held so I believe that is the problem. I thought it would be simple enough to copy that dgnlib from another machine and put it on his machine but when I search the C drive, for dgnlib that one isn't showing up. Where in the world is this file stored?

Andrew Bell · Answer

You didn't mention which version of MicroStation you are using but the description sounds like it is related to upgrading the V8i versions when you have customized workspaces. When you upgrade you should always look at the files and folder structure provided in a default workspace and ensure any customizations you have performed are taking these new files into account. You have mentioned that you suspect that the GUI.DGNLIB file is not being loaded which is most likely correct but you should also look at other files contained in the GUI folder and include that in your custom workspace. The following Wiki articles should assist. 
 
 communities.bentley.com/.../15822.delivered-tools-are-missing 
 
 communities.bentley.com/.../customize-item-missing-from-workspace-menu