Error Opening File

I am having issues with Microstation failing to open a DGN file. It comes up with the 'Error opening file [FILEPATH.dgn] = (0x13013)'. It crashed when I was trying to open one of sheets that I have created. The following log is taken from the Event Viewer when Microstation crashed. Please advise on how to recover these files. I have attempted to open previous versions of this file through Windows explorer but the same error came up. So now it seems like I have to start my work all over again. Urgently needs advise. Thanks.

Faulting application name: ustation.exe, version: 8.11.7.443, time stamp: 0x4c3f498c
Faulting module name: ustation.dll, version: 8.11.7.443, time stamp: 0x4c3f31e5
Exception code: 0xc0000005
Fault offset: 0x003a8098
Faulting process id: 0x1dd8
Faulting application start time: 0x01d1517aed2e491f
Faulting application path: C:\Program Files (x86)\Bentley\MicroStation V8i (SELECTseries)\MicroStation\ustation.exe
Faulting module path: C:\Program Files (x86)\Bentley\MicroStation V8i (SELECTseries)\MicroStation\ustation.dll
Report Id: 91e0ee42-c2ec-11e5-9e6c-3417eb9697fd

Parents
  • Hi Ryn,

    Recovering a DGN file is a task that does not always yields positive results. It is suggested to have always backups of all working files.

    To potentially recover the file, please provide the following information:
    - Was this file opened from a network drive?
    - What was the environment (local machine OS, server OS, etc.)?

    Please provide the following files:
    - The file that is resulting in the errors above.
    - A backup of the file in question.
    - The workstation's Exception history:
    -The machine's system and application event logs.

    To get the exception history, review this article http://communities.bentley.com/products/microstation/w/microstation__wiki/8832.how-to-quickly-find-and-collect-exception-logs-and-minidump-files)
    1.Open a good file.
    2. Key-in: $ % "$(ms_tmp)"
    3.Gather entire "ExceptionHistory" folder. (Typically there will be 5 folders, but there could be more; please send all of them).

    To get the system and application logs:
    1. Go to Start > Control Panel > Administrative Tools > Event Viewer
    2. Expand "Windows Logs" (in XP: "Event Viewer (Local)”) folder.
    3. Right-click on "Application" and select "Save All Events As…" (in XP: "Save Log File As...").
    4. Give it a name
    5. Save it in the evt or evtx file format
    6. Repeat steps #3, #4, and #5 for "System".

    Notes:
    - DO NOT rename the DGN file. **This will make it hard to locate patterns related to this file in the exception history.
    - ZIP all the contents. *This is important to maintain file integrity during the e-mail trip

    Regards

    Maria Garcia



Reply
  • Hi Ryn,

    Recovering a DGN file is a task that does not always yields positive results. It is suggested to have always backups of all working files.

    To potentially recover the file, please provide the following information:
    - Was this file opened from a network drive?
    - What was the environment (local machine OS, server OS, etc.)?

    Please provide the following files:
    - The file that is resulting in the errors above.
    - A backup of the file in question.
    - The workstation's Exception history:
    -The machine's system and application event logs.

    To get the exception history, review this article http://communities.bentley.com/products/microstation/w/microstation__wiki/8832.how-to-quickly-find-and-collect-exception-logs-and-minidump-files)
    1.Open a good file.
    2. Key-in: $ % "$(ms_tmp)"
    3.Gather entire "ExceptionHistory" folder. (Typically there will be 5 folders, but there could be more; please send all of them).

    To get the system and application logs:
    1. Go to Start > Control Panel > Administrative Tools > Event Viewer
    2. Expand "Windows Logs" (in XP: "Event Viewer (Local)”) folder.
    3. Right-click on "Application" and select "Save All Events As…" (in XP: "Save Log File As...").
    4. Give it a name
    5. Save it in the evt or evtx file format
    6. Repeat steps #3, #4, and #5 for "System".

    Notes:
    - DO NOT rename the DGN file. **This will make it hard to locate patterns related to this file in the exception history.
    - ZIP all the contents. *This is important to maintain file integrity during the e-mail trip

    Regards

    Maria Garcia



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