Connect - will it ever get fixed?

OK, so half the parametric doors in my drawing just disappears... again.  Will I never learn?  Never believe what a developer says in the Marketing BS.

I've used every Major rev of MicroStation ever released and have Beta tested starting with V4.  This has too be the most unstable product (10X) that I've had the extreme miss fortune of using.  Who ever is responsible for releasing this as a usable product should be fired.  They either have no pride on no clue about quality.  Its truly sad to see a company that once led in performance, stability and features decline to such a level.

Sincerely

DavidG

Parents
  • Could you provide a sample file and more details to the issue that you are experiencing.



  • Reggie,

    No, I've run out of time...and obviously patience. How about we start by dealing with the 20 or so open defects I've already filed since product release (not to mention the ones in beta that still aren't fixed). It seems pretty pointless to keep spending all my time logging issues that may or may not get fixed at some unknown point in time.

    I don't believe anybody could complete a real project with this product. At least not if they are trying to incorporate any new "features" like parmemetrics or items. I've try, given it my all and now I'm screwed because I can't deliver files that are stable and have no idea when or if they will be.

    I don't want to take this out on support people because they've been dealt the same crappy hand as the customers. This was clearly a management decision to shove this out the door prematurely. Now you guys are on the front line trying to defend a really bad position because somebody in the rear pushed thru a bad plan and I'm telling my client "Sorry your building doesn't really need doors does it? Well maybe you can have them when someone at BSI gets their act together." Maybe they were right and I should have used AutoCAD like they wanted me to.

  • I won't even touch Connect for the foreseeable future. It's not even compatible with InRoads Ss2 (though that's just one small example). And switching over to OpenRoads format isn't an option.
  • Hi David,

    I am terribly sorry to hear that you are having these issues with parametric modelling. We are trying to address all the issues that are being found as quickly as we can, for all product areas.

    We are working with support and development to resolve this specific issue, we are reviewing all the information you sent us.

    I understand how frustrating this is for you (and for all our users who encounter an work-disrupting issue), we are trying to fix as many issues as possible and to improve MicroStation CONNECT as quickly as we can.

    I will get back to you as soon as we have more detailed information on this.

    Regards,
    Marco
  • It looks like Bentley doesn't really test its product before releasing it. How does Bentley actually tests its products? Product should be tested by users (designers) and not Bentley box tickers. So, you do not test a product by ticking boxes whether you can open a file, draw a line, open reference dialog box, copy/paste etc. to mention a few.

    It took Bentley 14 years to create a 64-bit application and yet still it is a unstable product! How much time does Bentley need to actually create a stable working product? Using the CONNECT Edition as platform for other products is going to be a nightmare!
Reply
  • It looks like Bentley doesn't really test its product before releasing it. How does Bentley actually tests its products? Product should be tested by users (designers) and not Bentley box tickers. So, you do not test a product by ticking boxes whether you can open a file, draw a line, open reference dialog box, copy/paste etc. to mention a few.

    It took Bentley 14 years to create a 64-bit application and yet still it is a unstable product! How much time does Bentley need to actually create a stable working product? Using the CONNECT Edition as platform for other products is going to be a nightmare!
Children
  • Hi,

    although I think there are many things Bentley can and shoud do better, I disagree with you in some topics:

    Unknown said:
    It looks like Bentley doesn't really test its product before releasing it.

    It made me laugh. Seriously, testing of any software product today is nearly never realized as ticking checkbox or whatevever else on GUI level. I am very sure Bentley developers implemented complex both code and user testing. Despite of plenty of bugs and "not bugs but not good enoug implemented features" have been discussed, MicroStation CONNECT Edition is pretty stable from its first beta.

    As far as I know nobody in software industry today believe or expect it's possible to produce software without bugs, especially if it's complex as MicroStation and if rewritten from scratch. Yes, testing (and there are many types of testing used in software development) decreases number of bugs, but it doesn't solve everything. So important is (and it's one of a main idea behing agile development) how quickly are you able to implement the fixt and to release a new version. And it's what Bentley don't do well in my opininon: Waiting many months for new version if everybody had to know years ago that at least one year after CONNECT Edition well be released many bugs and backlogs will be discovered is bad.

    Unknown said:
    So, you do not test a product by ticking boxes whether you can open a file, draw a line, open reference dialog box, copy/paste etc. to mention a few.

    Hmmm .... so why all operations you mentioned work fine? My feeling is the most of discovered bugs are associated with a different functionality between V8i and CE, often in complex scenarios (probably because the code was rewritten) or with new features like parametric modelling (which is completely new concept in MicroStation developed on new Parasolid library). I see no option how open a file, draw a line, open reference... can discover these bugs.

    Unknown said:
    It took Bentley 14 years to create a 64-bit application

    Interesting. Woudl you be so kind and to explain how do you compute 14 years? Or is it just "a number" to express how bad Bentley are?

    Unknown said:
    Using the CONNECT Edition as platform for other products is going to be a nightmare!

    Do you have a personal experience? As far as I know no product like PowerCivil, Bentley Map or AECOsim Building Designer has been released yet on CONNECT Edition platform? I guess the main reason of this fact (which is not good at all, because these products are often more imporant than MicroStation itself) is not (in)stability of MicroStation, but an effort required to migrate and rewrite applications code, adapt to a new GUI, new configuration structure etc. i hope Bentley will be able to release them this year.

    With regards,

      Jan

  • dear Jan ,
    no one of us disputes work of Bentley, but all of us use MS as a means of production, we all need to have a reliable tool for daily work and the fact is, despite the efforts Bentley, that Connect r.00.25 has many bugs and we are forced to work with V8i, that's all
    we all wish new and reliable update
    Karol
  • I seem to remember years ago I went to a Bentley training seminar specifically for Microstation Administrators. In this training class we were told that Bentley was working on a method that would allow them to release patches to the software rather than waiting for a completely new version of Microstation to be released. I want to say this was between the initial release of Microstation v8 & Microstation v8 2004. To date I have never heard of any patches being released. I've always had to download and install an entirely new version of the software. I do not keep up with or know a lot about software development but I know that other software companies released patches to fix specific problems. Why can't Bentley work on specific problems and release such patches. Surely it would be better to fix a couple of problems at a time for their current software rather than trying to rewrite everything for the next major release.

    As I've been pushing in some other posts recently regarding problems with Microstation, FIX WHAT IS BROKEN BEFORE ADDING NEW!!!

    Microstation CONNECT 10.17.00.209

    ORD CONNECT 2021 R1 10.10.1.3

    Microstation v8i SS 10 08.11.09.919

    Power InRoads v8i 08.11.09.615

    ORD CONNECT 2021 R1 10.10.1.3

    ProjectWise 10.0.3.453

  • Hi Karol,

    it seems you missed my point, maybe I did not express it clearly enough.

    I don't appeal against the fact there are bugs in CONNECT Edition and we are waiting for the new version too long, which is a serious problem. I know people using CONNECT Edition more and more without serious problems and also many people facing bugs blocking the migration (which is definitely not good), typically if there use more complex tools and features like 3D modeling and visualization.

    The discussion about bugs can be based on facts (and typically it is) , but as we know, a response from Bentley is quite limited. And also a question is if less new features but better tested and optimized would be better decision. In this point I mostly agree with mwlong.

    But to claim Bentley don't test their software and they should do GUI testing clicking on dialogs is, with all respect, shallow and not based on reality. Also to wrote Bentley spent 14 years to develop 64bit MicroStation is simply nonsense.

    So my reaction was not about to stop complaining and asking Bentley why there are bugs and new version has not been released yet despite the original assumption was a fall last year. But if to complain, I prefer to use facts and don't talk through one's hat.

    Regards,

    Jan
  • Hello,

    Laughing is good, it made me laugh too > yes, Bentley does checking by ticking boxes. Almost every update that Bentley has done has broken something which used to work or something has been deleted without making that public. Not going to put a list here, I am not that free. Getting back to your so "Hmmm .... so why all operations you mentioned work fine?" those are the only commands that always work when a new release has been released. My question, who discovers the bugs? I can tell you it is not Bentley but the users....soooo Bentley is not ticking boxes??? In short, V8 2004 and XM were the most stable version of MicroStation released.

    I agree, no software is good but what I CAN say is that MicroStation and CONNECT are not simple. I use multiple software packages and MicroStation / CONNECT is all about clicking and workarounds, the more clicks the better apparently. But hey let's be honest, what we want is 1) "it works" or 2) "it doesn't work" and not 3) "it may or it may not work", the same as a YES or a NO and not MAYBE.

    Coming to your comment "Interesting. Woudl you be so kind and to explain how do you compute 14 years?" uuuuhhh by August 2001, Microsoft released Windows XP being first x64 OS > you may do the math.

    "Do you have a personal experience?" Yes, MicroStation is the PLATFORM used for every other Bentley application. I never mentioned that there is an CONNECT edition available for another application, what I said it is going to be a nightmare to use CONNECT as a PLATFORM for other applications if it is already containing a lot of bugs.

    Regards,
    MJAN