Latest Nvidia Drivers and 3D PDF

I'm wondering if someone from Bentley can confirm an issue that I'm having with Nvidia's latest drivers and 3D PDFs?

I'm running:
   * Windows 10 Pro 64bit
   * MicroStation SS3 (version 8.11.09.459)
   * Adobe Acrobat Reader DC (version 2017.009.20044)
   * Graphics cards: GeForce GTX 770, GeForce GTX 980 Ti, Quadro K4100M
   * Nvidia Driver: Version 382.53

The problem that I'm having is that 3D PDFs no longer rotate smoothly. I use "Solid Outline" as my default render mode and when I left click on the image to rotate it around, most of the geometry reverts back to a wireframe box representation. Additionally, the black outlines are very jagged and look terrible.

I think the last Nvidia driver to work properly was version 381.89 or earlier.

I'm wondering if someone from Bentley can approach Nvidia and get them to fix whatever has broken in the latest version of their driver?

I've tried reporting the bug to Nvidia but there is no chance of getting a response from them and I can't find any discussions on the net that offer some sort of solution.

Please Bentley, help out with this, I'm desperate :-(

Andrew.

  • Good day Andrew,

    These display issues with Nvidia graphic cards can be notorious hard to solve but we will do our best. Be aware that the issue lies with Nvidia and not MicroStation.

    1. Try and install MicroStation CONNECT Edition Update 5 version 10.05.00.40 just to test and see if the graphics runs any smoother there.
    2. If that doesn't work then try and install the older Graphics Cards driver and see if this works better.
    3. Send us the number of the driver version that works (no room for guesswork).

    Best thing would be to log a service request so we can create a service request and a defect if the above doesn't work.

    Kind regards,
    Anders

       

  • Hi Andrew,

    Just to let you know Microstation SS3 in NOT certified for Windows 10: ftp.bentley.com/.../readme.htm

    regards
    Mara
  • Unknown said:
    Microstation SS3 in NOT certified for Windows 10

    Whereas MicroStation V8i SS4 is certified for Windows 10.

     
    Regards, Jon Summers
    LA Solutions

  • Hi Jon,

    yes, but Andrew is running Microstation SS3 08.11.09.459

    regards
    Mara
  • Thanks for taking a stab at my problem Anders,

    Unknown said:
    Be aware that the issue lies with Nvidia and not MicroStation.


    Yes I'm certain that this is true, it's just that I have no hope of getting Nvidia's attention and I figured that you guys (as in Bentley) would have a vested interest in getting this issue resolved. From what I can tell, the problem is universal to all Nvidia graphics cards running the latest batch of drivers.

    Can you please just open up any 3D PDF (preferably a largish one) and tell me that you don't see the problem. As long as you are running the latest batch of Nvidia drivers, the problem should be blindingly obvious. At that point you will know more about the issue than I do.

    Unknown said:
    1. Try and install MicroStation CONNECT Edition Update 5 version 10.05.00.40 just to test and see if the graphics runs any smoother there.


    I don't see how that could make a difference but my problem is that I'm not on Select support so for the time being, I can't install CONNECT Edition Update 5.

    Unknown said:
    2. If that doesn't work then try and install the older Graphics Cards driver and see if this works better.


    I've already done that and it worked great but in Microsoft's wisdom, Windows 10 went behind my back and updated the driver without my permission. I could install the old driver again but I don't fancy playing cat and mouse with Windows 10 :-(

    Unknown said:
    3. Send us the number of the driver version that works (no room for guesswork).


    I'm in the middle of a big render run at the moment but I'll try and confirm the good driver version for you by tomorrow.

    But please, just open up a 3D PDF and confirm that you do or don't see the problem.

    Thanks so much,

    Andrew.