[V8i] Cursor has changed to Black

I have one user whose cursor cross hair has changed to black, and I have no idea what might be wrong.

I have read this thread:
https://communities.bentley.com/products/microstation/f/microstation-forum/136614/how-to-set-the-color-of-drawing-cursor

Changing cursor color will change the full-screen crosshairs, but not the smaller version (stays black).

and this thread:
https://communities.bentley.com/products/microstation/f/microstation-forum/118604/cursor-crosshair-turned-black-colour

but everything seems to be fine from a Microstation standpoint (BG color RGB = 0, 0, 0). This happens in any file he opens, and does not happen to me when I open the same files, so I believe it to be some sort of systemic issue, not file-related.

I believe he has Windows 10.
He is running an NVIDIA GeForce GTX 1060, version 22.21.13.8205

If this is a display driver issue, please explain it to me as thoroughly as you can so that I can effectively communicate the problem to our IT guys.
Thank you.

Parents Reply
  • We've seen this issue on a few of our machines and our IT Department tracked it to Dell D6000 laptop docks.  We suspect it's due to the dock's USB display driver.  The cursor displays correctly when not using the dock (running the onboard graphics adapter). 

    We're running MicroStation V8i SS3 (v08.11.09.614) and Power InRoads V8i SS2 (v08.11.07.619) most commonly on Dell machines with Windows 10 1703. 

    If it can be addressed through software, we'd be very interested.

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