In our office, we're having problems with Microsoft Surface Pro 4's doing the black/white crosshair switch, where it's white when you first power on or restart the machine, then after using Microstation for a minute or so the cursor turns black and can't be seen on a black background, which is out typical method of working.
We have updated video drivers, removed and reinstalled video drivers, installed all firmware and driver updates and yet Microstation continues to have this problem with the cursor turning black. Even using the key-in 'xor' doesn't affect the color of the crosshair. We have checked the RGB values of the crosshair in Microstation and it's set to 0,0,0.
So, my question is to Bentley, are you certifying the Surface Pro's at all for use with Microstation?
Which version of MicroStation are you trying to use on this Surface Pro 4? I assume it has Windows 10 installed. I believe this would be a system that Windows 10 would be certified for use with MicroStation CONNECT Edition (Update 6).
https://docs.bentley.com/LiveContent/content/en/MicroStation%20Help-v8/GUID-637B20A8-F57B-4FD0-9B4E-628574844438
RegardsAndrew BellTechnical SupportBentley Systems
Thanks for the response Andrew.
The Surface Pro 4 has Windows 10 Pro installed, and we are using Microstation V8i SS3 v08.11.09.459
Just so you know, SS3 is not certified for use with Windows 10, and that can cause some weirdness. I've seen that sort of thing here on a couple of computers. I haven't found a fix for it yet, but it seems to come and go.
If you search on here for DirectX, there is an (unsupported) configuration variable that can be used to step DirectX back down to version 10 - that has appeared to be helpful with some of the video strangeness we see.
MaryB
Power GeoPak 08.11.09.918Power InRoads 08.11.09.918OpenRoads Designer 2021 R2
If you need to run a V8i version of MicroStation only V8i SS4 (08.11.09.829) would fit your needs. One thing to keep in mind with the Surface Pro 4 is that it does have a very high display resolution which other users have had issues with the GUI being smaller if no windows scaling is used:
https://communities.bentley.com/products/microstation/f/microstation-forum/139285/lenovo-p71-with-4k-resolution-not-displaying-microstation-correctly
David and Marry, thank you both for you answers. We have SS3 on all of our Windows 10 workstations and laptops, and no problems so far, but we only have one user that has a Surface Pro 4 AND uses Microstation. We usually update software and soon as we can, but with Microstation we use it so little it wasn't a priority. But I will download SS4 and have him test it on the Surface Pro 4. Thanks again everyone.