Expiring support

If you have questions on the Bentley Support Policy, please reach out to our Support Team.

Bentley Support Policy

Thank you, Andrew. I e-mailed BentleySupportPolicy@Bentley.com as you instructed. My boss (and, you know, sort of just good business planning common sense) requires me to get a precise and complete definition of these terms from Bentley.

Now I await their reply. My hope is that they'll even reply here in Communities. I gave them a link to this thread.

I received a reply to my e-mail to BentleySupportPolicy@Bentley.com today. It was really good. They pointed out (embarrassingly for me) that the same page (https://www.bentley.com/en/desktop-applications) has a table defining each term I asked about ("Expiring Support" and "Support Discontinued").

This post's original reply from David Trejo-Rodriguez also covers this:

> The second table outlines what support services will be  available in regards to each Support Status.

I'm attaching a screen shot of that table with the two columns of interest marked in red.

I received a reply to my e-mail to BentleySupportPolicy@Bentley.com today. It was really good. They pointed out (embarrassingly for me) that the same page (https://www.bentley.com/en/desktop-applications) has a table defining each term I asked about ("Expiring Support" and "Support Discontinued").

This post's original reply from David Trejo-Rodriguez also covers this:

> The second table outlines what support services will be  available in regards to each Support Status.

I'm attaching a screen shot of that table with the two columns of interest marked in red.