Microstation crash during panning with ecw images attached

We have been seeing a crash of microstation frequently when panning the view with raster images attached.  I first thought it was related to a program of our own that was running, however today after unloaded our app it happened again.  I was able to load it in a debug session and see the call stack.  Here is what it showed:

> ntdll.dll!0000000077b0a365() Unknown
  ucrtbase.dll!000007feec7bd7bb() Unknown
  NCSEcw.dll!0000000180033950() Unknown
  NCSEcw.dll!000000018002ddb4() Unknown
  NCSEcw.dll!000000018070b55f() Unknown
  NCSEcw.dll!0000000180561c56() Unknown
  NCSEcw.dll!00000001805989d2() Unknown
  NCSEcw.dll!00000001805cb462() Unknown
  NCSEcw.dll!0000000180544fba() Unknown
  NCSEcw.dll!0000000180545441() Unknown
  NCSEcw.dll!000000018054505b() Unknown
  IppGraLibs3.dll!000007fecbb02c76() Unknown
  IppGraLibs3.dll!000007fecbb02daf() Unknown
  IppGraLibs3.dll!000007fecbcd2c37() Unknown
  IppGraLibs3.dll!000007fecbcd565c() Unknown
  IppGraLibs3.dll!000007fecbab3042() Unknown
  IppGraLibs3.dll!000007fecbab62e0() Unknown
  IppGraLibs3.dll!000007fecba9e90a() Unknown
  IppGraLibs3.dll!000007fecbaa8ef9() Unknown
  RasterCore2.dll!0000000052d51d97() Unknown
  RasterCore2.dll!0000000052d4f6c4() Unknown
  RasterCore2.dll!0000000052d4f488() Unknown
  RasterCore2.dll!0000000052db7513() Unknown
  IppUtlLibs3.dll!000007fee8571b4f() Unknown
  [External Code] 

Has anyone seen a crash like this?  We are using the latest Update 10 of Connect.

Parents
  • Please email us the crash logs (exception.log, minidump.dmp) from the following folder.
    C:\Users\{UserName}\AppData\Local\Temp\Bentley\MicroStation\10.0.0\ExceptionHistory\

    Find and collect crash logs

    A full dump will be useful and larger in size. Kindly log a Service Request and we will provide a sharefile location for you to upload the exception logs.

  • 2388.ExceptionHistory-1.zip

    Mini dump exception log here.  I have filed a service request so that I can upload the full dump (7GB) if needed.

  • Hi ,

    Exceptions are unique like fingerprints and the one attached is different than the call stack starting this thread.

    I do suggest you continue to work with the product support team to help resolve each exception (fingerprint) to ensure a fully stabilized production environment.

    For the previous exception please feel free to use my prior suggestions since they should be sound and consider zipping and providing your full ExceptionHistory directory/folder when working with the product support team - to best ensure any issues can be resolved.

    For this exception provided, it paints a picture that the crash likely occurred after several pans and data points possibly associated to using the "Create Region" tool (and more/most importantly) on a master design file located on a network mapped drive. If you can reproduce crashes in this manner, consider moving the master file local and confirming that no further crashes/exceptions occur.

    _DGNFILE            : User           = N:\0015782.00\OP Mapping\LAS\0015782.00 Richland Wind 2ft Contours.dgn <Locked>

    HTH,
    Bob



Reply
  • Hi ,

    Exceptions are unique like fingerprints and the one attached is different than the call stack starting this thread.

    I do suggest you continue to work with the product support team to help resolve each exception (fingerprint) to ensure a fully stabilized production environment.

    For the previous exception please feel free to use my prior suggestions since they should be sound and consider zipping and providing your full ExceptionHistory directory/folder when working with the product support team - to best ensure any issues can be resolved.

    For this exception provided, it paints a picture that the crash likely occurred after several pans and data points possibly associated to using the "Create Region" tool (and more/most importantly) on a master design file located on a network mapped drive. If you can reproduce crashes in this manner, consider moving the master file local and confirming that no further crashes/exceptions occur.

    _DGNFILE            : User           = N:\0015782.00\OP Mapping\LAS\0015782.00 Richland Wind 2ft Contours.dgn <Locked>

    HTH,
    Bob



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