I'm eagerly awaiting some fixes apparently addressed in Microstation CE Update 12 - does anyone know when it's due to be released?
MicroStation CONNECT Edition Update 12 is going through the final internal release procedures. If everything goes as planned, we hope to have it out at the earliest by the end of this week.
Answer Verified By: Mark Shamoun
Excellent, Thanks Dan!
Dan Eng said:MicroStation CONNECT Edition Update 12 is going through the final internal release procedures. If everything goes as planned, we hope to have it out at the earliest by the end of this week.
because you and other Bentley colleagues have repeated the same several times from end of the last year, it's not very reliable information anymore :-(
My feeling, based on what I have heard from customers, Bentley lost credit because of CONNECT Edition. Not only because very low quality (slowness and number of reported bugs are facts), but also because of not properly handled communication (subjective attitude and feeling of users). Unfortunately you (Bentley) are actively working towards such situation because of lack of communication. Bentley prefer (exceptions exist, but are rare) to don't tell anything and to use "IBM / INGR / ... style" from last century), which is "don't tell anything, do not provide any information".
I think I am consistent in my long term opinion that every problem with product release is an opportunity to communicate with customers and to build better bond with users. Some other companies (including Bentley competitors) understand it and use e.g. blogs to provide information "behind the door". I recall plenty of blogs in a style "Did you hear about this our problem? We do this and that, discovered this problem, and are changing these things." Such approach does not make the development faster or decrease number of bugs, but work with community and actively change community perception.
Not long ago one from my local customer started to evaluate alternatives to Bentley products for chosen tasks. He told me "this is company working hard on their product" ... whereas I know it's small local company with limited resources, with not bad product (but quite focused on specific functionality), but cannot be treated as "MicroStation replacement". But they are open, constantly communicating their plans and achievements, so the overall feeling is much better.
Maybe the source of the problem is that standard positions in companies today are "community manager, community/technology evangelists" etc. which Bentley don't have and don't want understand such activities as a profession.
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I don't mind if it takes a week or a month longer until the next update as long as it's stable and doesn't contain the same old bugs and mistakes over and over again. I'd really like to see it properly tested in a working environment, not only in a programmer's idealistic world.
One thing that really annoys me about the updates is that we Germans have to wait ages until our localized version gets published. Microstation CE German usually gets released about 2-4 weeks after the English version. The German Powerdraft takes at least 4 more weeks. We're almost always about the last language group to receive their version. Having a translator's degree myself I know what it involves to translate software... I hope that at some stage Bentley releases all languages on the same day! That's not rocket science, it just needs some patience until all translations have rolled in.
100% agree with this.
Jan Šlegr said: standard positions in companies today are "community manager, community/technology evangelists" etc. which Bentley don't have and don't want understand such activities
Phil Chouinard successfully held that rôle for many years, and is the author of the sticky post MicroStation Forum best practices on this Forum. He was fired left Bentley Systems in the cull of veteran staff several years ago.
Regards, Jon Summers LA Solutions