[CONNECT] Release of Update 12?

Hi all,

I'm eagerly awaiting some fixes apparently addressed in Microstation CE Update 12 - does anyone know when it's due to be released?

Regards,

Mark

Parents
  • Hello Mark,

    MicroStation CONNECT Edition Update 12 is going through the final internal release procedures.  If everything goes as planned, we hope to have it out at the earliest by the end of this week.

    Thanks,

    Daniel Eng

    Answer Verified By: Mark Shamoun 

  • Hi Dan,

    MicroStation CONNECT Edition Update 12 is going through the final internal release procedures.  If everything goes as planned, we hope to have it out at the earliest by the end of this week.

    because you and other Bentley colleagues have repeated the same several times from end of the last year, it's not very reliable information anymore :-(

    My feeling, based on what I have heard from customers, Bentley lost credit because of CONNECT Edition. Not only because very low quality (slowness and number of reported bugs are facts), but also because of not properly handled communication (subjective attitude and feeling of users). Unfortunately you (Bentley) are actively working towards such situation because of lack of communication. Bentley prefer (exceptions exist, but are rare) to don't tell anything and to use "IBM / INGR / ... style" from last century), which is "don't tell anything, do not provide any information".

    I think I am consistent in my long term opinion that every problem with product release is an opportunity to communicate with customers and to build better bond with users. Some other companies (including Bentley competitors) understand it and use e.g. blogs to provide information "behind the door". I recall plenty of blogs in a style "Did you hear about this our problem? We do this and that, discovered this problem, and are changing these things." Such approach does not make the development faster or decrease number of bugs, but work with community and actively change community perception.

    Not long ago one from my local customer started to evaluate alternatives to Bentley products for chosen tasks. He told me "this is company working hard on their product" ... whereas I know it's small local company with limited resources, with not bad product (but quite focused on specific functionality), but cannot be treated as "MicroStation replacement". But they are open, constantly communicating their plans and achievements, so the overall feeling is much better.

    Maybe the source of the problem is that standard positions in companies today are "community manager, community/technology evangelists" etc. which Bentley don't have and don't want understand such activities as a profession.

    With regards,

      Jan

Reply
  • Hi Dan,

    MicroStation CONNECT Edition Update 12 is going through the final internal release procedures.  If everything goes as planned, we hope to have it out at the earliest by the end of this week.

    because you and other Bentley colleagues have repeated the same several times from end of the last year, it's not very reliable information anymore :-(

    My feeling, based on what I have heard from customers, Bentley lost credit because of CONNECT Edition. Not only because very low quality (slowness and number of reported bugs are facts), but also because of not properly handled communication (subjective attitude and feeling of users). Unfortunately you (Bentley) are actively working towards such situation because of lack of communication. Bentley prefer (exceptions exist, but are rare) to don't tell anything and to use "IBM / INGR / ... style" from last century), which is "don't tell anything, do not provide any information".

    I think I am consistent in my long term opinion that every problem with product release is an opportunity to communicate with customers and to build better bond with users. Some other companies (including Bentley competitors) understand it and use e.g. blogs to provide information "behind the door". I recall plenty of blogs in a style "Did you hear about this our problem? We do this and that, discovered this problem, and are changing these things." Such approach does not make the development faster or decrease number of bugs, but work with community and actively change community perception.

    Not long ago one from my local customer started to evaluate alternatives to Bentley products for chosen tasks. He told me "this is company working hard on their product" ... whereas I know it's small local company with limited resources, with not bad product (but quite focused on specific functionality), but cannot be treated as "MicroStation replacement". But they are open, constantly communicating their plans and achievements, so the overall feeling is much better.

    Maybe the source of the problem is that standard positions in companies today are "community manager, community/technology evangelists" etc. which Bentley don't have and don't want understand such activities as a profession.

    With regards,

      Jan

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