Assigning user-created icons to toools

Can somebody ilustrate the process from creating the icon or bmp to haivng the tool in a Ribbon with the assigned function?

I'm writing as having created both bmp and ico files, and having imported these to MS Connect via the settings-customitze dialog, it turns that on applying the bmp or icon file to the tool, Microstation returns a "no item has been selected", and there is not icon shown for the tool.

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