MicroStation Connect issues

Working in 3d V8i if I want to use Measure Distance Between two elements, the minimum between works fantastic using the setting Gobal Z . In MicroStation Connect I cannot find the same drop down menu and cannot get Minimum Between to work.. Can anyone help  as I am new to Microstation Connect and use this a lot in 3d modeling..   

Mike Cochrane 

Parents
  • Minimum Between works great as you guys can see in V8i .. Cannot get it to work in Connect  … I know how to find the menu Ribbon in Connect .. I think Jan Slegr in on the right track I would say .. Thanks everyone for the replies  

  • One more comment when seeing your picture: Please confirm whether the problem is in missing Global Z option for Minimum between, or that Minimum between does not work with your model (regardless what flatten mode is selected). They are completely different topics and have to be discussed separately!

    When the problem is in the tool bug (it does not work at all), I recommend to create Service Ticket and to provide also test data. As can be seen in this discussion, some measurements that worked fine in V8i, cannot be done (from unknown reasons) in CE. But the bug is data-dependent, so cannot be discussed on general level.

    Regards,

      Jan

  • I want the Minimum between line to show where is the Minimum see image below 

     i cannot get this in connect

     I still cannot get it to work in Connect see image .. these two images are the same and the minimum distance  dimensions differ . Cannot Bentley restore this function in Connect , use in all the time in V8i for checking electrical clearances so was an important function in my field .

    Regards 

    Mike Cochrane 

  • Hi Mike

    honestly, I do not see any reason to wast my time and to continue in this discussion.

    It's like to listen a spinning top: The same question is repeated, and no required information shared (did you read my posts and questions carefully?).

    I want the Minimum between line to show where is the Minimum

    As I showed in my previous post, minimum distance is displayed.

    I still cannot get it to work in Connect see image

    I asked clearly whether the problem is that the tool does not work in your model. You confirmed that it is not the problem, that the problem is in Global Z option missing. But your last comment is about specific model, not about missing mode.

    Did you bother to read the discussion I linked? Does MicroStation report any problem during the measurement? Why you do not share your model, as I recommend?

    Sorry, this discussion is just wasting time.

    Bye,

      Jan

  • Hi Jan,

    Cannot believe a simple Minimum Between Question would offend you .. I am new to Connect and Bentley Communites .. Being using connect only for a week ..  Thought is was about heiping other users that that don't have the Cad Techical know how? 

    If you review the history I did reply that i was only having a problem with the 'Global Z' .

    As for sharing the model it is illegal for me to do so as i work for a Utility Company .. Hence the simple images ..

    Showed the images to my Engineer and he agrees that  the images are self explainary ..

    I shared this problem because  i would like the Programmers and Delevopers of Bentley Connect to see if the can  restore the 'Global Z' function ..

    It would be good if you yourself  draw up two simple solids the same as I have and show me where the mininum is on that face .

    If you can do this then  I apologise

    Regards

    Mike

  • Cannot believe a simple Minimum Between Question would offend you

    Nobody mentioned anything about offending. It's about wasting time in discussion without enough details to identify where the problem is, moreover with an approach "test it yourself".

    Thought is was about heiping other users that that don't have the Cad Techical know how? 

    Any help can be provided only when context and exact situation is known and well defined. Which is not in this case.

    MicroStation is extremely complex product, supporting wide variety of data and can be installed in different environments (Windows versions, workspaces, customization). When you will read different discussions, you will find plenty of issues presented only under very specific circumstances (e.g. how element was created).

    If you review the history I did reply that i was only having a problem with the 'Global Z' .

    And the answer was: This option is not available (read documentation, it's stated there clearly), but the same functionality can be retrieved using other options with using ACS or AccuDraw.

    Showed the images to my Engineer and he agrees that  the images are self explainary ..

    It's not. I think after about 30 years of IT support, I have enough experience to evaluate what is necessary to identify the problem exactly and in acceptable time.

    I shared this problem because  i would like the Programmers and Delevopers of Bentley Connect 

    One from common best practices (not specific to this web, but to all discussion places I know) is to do not ask more times about the same thing. It does not increase efficiency and leads to confusion what thread is active.

    Moreover, as noted in Developers and Programmers community description, it's the place where API and SDK are discussed (how they can be used by 3rd party developers). When you want to contact Bentley directly, create Service Ticket for Bentley support. Or, when you want to enhance MicroStation in any way, use Ideas forum.

    It would be good if you yourself  draw

    Seriously? Why should I do it in my (free) time? Especially when test data exists on your computer already?

    two simple solids the same as I have

    It works (as mentioned above, MicroStation CE U14 used for testing), no problem:

    I can think about let's say 5 different way how these solids can be created. Without test data, everything works fine in my opinion, even when Global Z option is not available.

    There can be several different reasons why it does not work (product version used, file/model setting, solids are accidentally not supported by the tool, different workflow, corrupted installation...).

    I exceeded time I am willing to invest from my free time to try to help, especially when there is no progression in narrowing and identification the problem.

    With regards,

      Jan

Reply
  • Cannot believe a simple Minimum Between Question would offend you

    Nobody mentioned anything about offending. It's about wasting time in discussion without enough details to identify where the problem is, moreover with an approach "test it yourself".

    Thought is was about heiping other users that that don't have the Cad Techical know how? 

    Any help can be provided only when context and exact situation is known and well defined. Which is not in this case.

    MicroStation is extremely complex product, supporting wide variety of data and can be installed in different environments (Windows versions, workspaces, customization). When you will read different discussions, you will find plenty of issues presented only under very specific circumstances (e.g. how element was created).

    If you review the history I did reply that i was only having a problem with the 'Global Z' .

    And the answer was: This option is not available (read documentation, it's stated there clearly), but the same functionality can be retrieved using other options with using ACS or AccuDraw.

    Showed the images to my Engineer and he agrees that  the images are self explainary ..

    It's not. I think after about 30 years of IT support, I have enough experience to evaluate what is necessary to identify the problem exactly and in acceptable time.

    I shared this problem because  i would like the Programmers and Delevopers of Bentley Connect 

    One from common best practices (not specific to this web, but to all discussion places I know) is to do not ask more times about the same thing. It does not increase efficiency and leads to confusion what thread is active.

    Moreover, as noted in Developers and Programmers community description, it's the place where API and SDK are discussed (how they can be used by 3rd party developers). When you want to contact Bentley directly, create Service Ticket for Bentley support. Or, when you want to enhance MicroStation in any way, use Ideas forum.

    It would be good if you yourself  draw

    Seriously? Why should I do it in my (free) time? Especially when test data exists on your computer already?

    two simple solids the same as I have

    It works (as mentioned above, MicroStation CE U14 used for testing), no problem:

    I can think about let's say 5 different way how these solids can be created. Without test data, everything works fine in my opinion, even when Global Z option is not available.

    There can be several different reasons why it does not work (product version used, file/model setting, solids are accidentally not supported by the tool, different workflow, corrupted installation...).

    I exceeded time I am willing to invest from my free time to try to help, especially when there is no progression in narrowing and identification the problem.

    With regards,

      Jan

Children
  • Hi Jan ,

     I believe you have got it wrong on your image , you have the mininum distance between on a straight plain eg:  Compass origintated on the 'T' Plane and going in a straight line ..  What I am looking for is the Minium between on the angle face as per previous images ..

    Apologises for being a pain but i can do the same on the 'T' Compass plain ..

    You right it is about moving forward wih technology but only when it works correctly and better.As

    a everday user we do appreciate the feed back from people like yourself who have the know to our issues

    Regards

    Mike  

  • So, your image was self explanatory, yet Jan's attempt to recreate it was incorrect...This is why we ask each other to share files whenever possible. What seems blatantly obvious to me may not be so to anyone else.

    After reading this entire thread, I'm still not sure is the problem is:

    1. The Global Z option is no longer available for this tool
    2. This tool in CONNECT does not work in your model
    3. The "minimum distance" transient element does not show up in your model
    4. The "minimum distance" transient element does show up, but in the wrong place.

    I strongly suggest that you file a Support ticket for this issue. Just be aware that they are going to ask the same questions we have been asking, including for a sample file. Unlike us, they have access to the full diagnostic process, and they are paid for their time. They also can file the official paperwork to notify the analysts if this is indeed a defect, or to file your request for a change with the appropriate authorities.

    We ARE all here to help, but there is only so much even the best of us can do with limited information, no examples, and unclear goals. Many of us here are volunteers, we are not paid for our time, and we don't have access to the diagnostic tools that actual Bentley employees do. We will help if we can, but without a certain amount of information, there is nothing we can do. Sometimes, even with all the information we ask for, there is nothing we can do. And none of us can spend hours and hours of time to help because this isn't our job.

    I hope that your Support ticket team can find you the resolution you are looking for. If they are able to assist you, please come back to this thread and let us know what the answer was. That way, you can help the next user down the line to have the same problem.

    MaryB

    Power GeoPak 08.11.09.918
    Power InRoads 08.11.09.918
    OpenRoads Designer 2021 R2

        

  • Hi MaryB,

    Thanks for the feed back appreciate it. I am an everyday user but we were using V8i and are moving across to Connect and i would use the Minimum Distance Global Z tool a lot to check electrical clearances, because electrical overhead conductors do not travel in a straight line and can have a 3 dimensional angle to it. Hence the use to find the minimum distance to determine the exact location of that minimum distance..  

    Your questions:Answers in below each .

    .The Global Z option is no longer available for this tool

    Yes that is correct 

    This tool in CONNECT does not work in your model

    Does work but only in 2d but not in a 3d view 

    The "minimum distance" transient element does not show up in your model

    Again does work but only in 2d but not in a 3d view

    Thanks Again for the feed back MaryB I will raise a support ticket.. Where do I go to do this as

    I am new to this site .. 

    Apologies to everyone who think I am being a pain but it like buying a new car with advanced technology and if it does not work or you cannot drive it properly you seek help or take it back to the manufacture ..  plus the different formatting still trying to work that one out ..Lol  

    Regards 

    Mike 

     

  • If you go to https://communities.bentley.com/support there is an option in the middle of the page for "Service Request Manager". If your company has a SELECT support account and if you are an authorized user, you can click that link to file a Service Request. If you are not an authorized user, you will need to find out who at your company is so that they can file the request on your behalf. They may be able to get your information to the support analyst so that you can end up communicating directly (I've had to go through that before when I wasn't authorized).

    That will get your issue in front of the "official" eyes who can offer you more help and file a bug report if there's actually something wrong with the programming.

    MaryB

    Power GeoPak 08.11.09.918
    Power InRoads 08.11.09.918
    OpenRoads Designer 2021 R2

        

  • My Company does have a SELECT account and I am an authorized user as I sign into  Bentley Connect Client everyday .

     But I am not authorized to submit  a support ticket personally with Bentley.I will have to raise a Job request with our IT Department who in turn will outsource it to our Cad administrators who in turn will then deal with it .. In the past we had our own internal Cad Administrators but Company decided to do away with them and outsource . Not even locally but overseas , so a lot of red tap but it is procedure and one of the reasons I joined this site.. They will act on it but it just takes time..

    Thanks MaryB you have been a great help and I will definitely get  our Administrators  to raise a ticket

    Regards

    Mike