MicroStation Connect version of CAD is very unstable. It freezes, is very slow to respond to commands & reports "not responding" requiring a re-start many times throughout the workday. I believe it may be because of it constantly accessing the internet for validation, verification or whatever it does, since this is no longer a software that resides locally on a server to provide those functions. If this is a result of multiple server ports connecting the Saint Paul office, maybe this is something that can be addressed before we are no longer able to complete our CAD tasks to meet deadlines.. This problem effects multiple people in the Power Delivery group....Please note: As of Friday, 5/15/2020, I can no longer open a drawing from the network without MicroStation crashing now. I must copy the drawing locally to my computer to get MicroStation to function. That is true this morning, Monday, 5/18/2020 as well.
Your problem description of hang/freeze looks graphics related. Try upgrading your graphic drivers to latest. For a test, disable Direct X 11 and reproduce the problem. Create configuration variable QV_DISABLE_D3D11 and set the value to 1 or create a system environment variable.
QV_DISABLE_D3D11 = 1
Kindly log a Service Request and provide the crash logs (exception.log, Minidump.dmp). We will also require the Event Viewer logs.
How to quickly find and collect Exception logs and Minidump files
Event Logs
Please check the event logs for any errors. Kindly save the Application and System logs, email us.
To get the system and application logs:
If you are accessing files from network, open the Preferences dialog and turn off the following options and Save Settings
Preferences > Operation > Save Settings On Exit
Preferences > Operation > Compress File On Exit