Microstation CONNECT crashes on copy/paste and other random crashes

Question

We've recently updated to Microstation CONNECT have been having some issues with the program crashing. A lot of the time we don't even get the error messages, it could be something as simple as me touching the Ribbon and the whole program winks out. Today I am having a continuous problem simply copying and pasting my titleblocks from one file to another. I get an "Internal error: Access violation" error and a crash. I've attached a log from the last error. 4478.Exception.log

Tim Hickman · Answer

taking a quick look at the exception log it looks like you pointed MicroStation to a "W" drive. Does MicroStation have issues if you do not use this configuration (in other words - using it out of the box) ? 
 Also, to test the copy and paste issue - can you try using the copy tool inside of MicroStation ? Attach the file as a reference, and then copy in the titleblock (not using copy/paste, but rather the copy tool in the main toolbar or main task bar). This may help determine if the clipboard may be having issues with the data you are putting there.

Leonard Jones · Answer

Please log a Service Request and provide the following dump file. C:\Users\Robert\AppData\Local\Temp\Bentley\MicroStation\10.0.0\MiniDump.dmp 
 We may also require a Full Dump with Page Heap . If you can share the DGN files and reproducible steps that will be great. 
 Reviewing the exception.log the call stack, points to Raster . Do you have any raster logo in your title block. What happens if you exclude the raster during copying and does it work.

Microstation CONNECT crashes on copy/paste and other random crashes

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