when I set active level using Attributes toolbar, the level is set, but also dialog to choose "Recall level filter" appears. is this WAD? and I'm not able to change level of existing element using same tool - again, this "Recall level filter" appears and when I click OK, dialog closes but selected element's level is not changed ...
this "Recall level filter" dialog does not appear all the time, haven't found reason yet. anyway, it's quite annoying.
-- edit --
just to be clear, I'm using Attributes toolbar docked at the bottom edge of the screen, not Attributes group in Ribbon. using Ribbon everything works as expected
thanks
If you find that you're also experiencing this issue it would be helpful to raise a new Service Request so you can be linked to Defect 1114651 so our developers can understand how many user might be affected. Any extra details or examples you provide would be most helpful for them to fully understand the issue.
RegardsAndrew BellTechnical SupportBentley Systems
Hi Andrew,
Thank you that you are responding so active in the forums. That is really a great way to communicate issues. I have been there myself.
I have been working in Support myself and I found the service ticket clumbsy back then. To create a service request by a user when a issue is discussed here at length and you recognize and are already reproduced it (which is great!) Appears redundant at best. I understand that Bentley wants to get the account information, but is that not already available when when you login in the communities? At least it is one login for me from the connection client.
It appears to me like a very outdated approach. Other providers are more accommodative to users.
It takes a lot of productive time as a user when you need to go through the service ticket manager. E.g. loading up files is outdated - well then it is here in the communities as well (should be drag-and-drop and/or cut-and-paste. Especially when there is already a ticket there just should be a link from there to the relevant communities threads without requiring from each and everybody to create their own service ticket.
Many users have (and long time had) a hard time to follow the paths Bentley requires. Sometimes it looks like the accessibility could be enhanced (dunno why voter suppression pops up in my mind...)
I think Bentley may miss lots of opportunities as well through this framework. Or am I missing something?
Hi Gerd,
Andrew Bell is great! I'm always excited to see him working on one of my SR's. I have also seen him respond to forum posts and create a SR himself, based upon the post.
My biggest systematic complaint about the SR process is that once a Defect Report is produced, I'm out in the dark. It could addressed in the next release, or it might be years later that I finally seen a result. Or... I have had multiple cases where someone marked an obvious defect as WAD or as "unreproducible" when both I and the service technician are able to recognize it as a clear defect, and we can reproduce it upon demand...
If you follow Andrew's example, you'll be a great support guy. Thanks.
--Robert Arnold