Good afternoon,
I have just recently updated my version of Microstation to select series 10. It installed successfully, but I couldn’t open it.
So, I have uninstalled and re-installed it several times. I have even uninstalled all the Bentley Microstation related programs using the windows uninstall tool within control panel.
The license is to date and valid.
No error messages appear. The Microstation logo appears then disappears....then nothing else happens.
I just don’t understand why it doesn’t open as it has definitely been installed. You can see in windows that it has been installed.
Any ideas?
Thanks
Matt
Hi Matt
Can you confirm if you are logged into the Bentley Connection Client. With SS10 this is a requirement.
Ian
Hi Ian,
Yes I am logged in to the connection client
Also, within the Connection Client run the Health check
Starting Check...Checking ServiceChecking CONNECTION client...Checking Windows file permissionsFolder Permissions: TrueServer mode is offChecking Network
log out of the CC and then physically stop and restart it (task manager). Then log back in, then start MS.
Timothy Hickman
CADD Manager | CADD Department
timothy.hickman@colliersengineering.com
Main: 877 627 3772|
1000 Waterview Drive Suite 201 | Hamilton, New Jersey 08691
unfortunately it has not worked. The logo appears then disappears....then noting
ok , try the following - going thru similar steps above but added some additional things:
Stop the CC (task manager) you may need to do an "end processing tree" on the license service.
Go to c:\users\_yourusername_\appdata\local\bentley\ and look for two *.db files
Delete these two files (or move them into some temp folder somewhere if you don't want to delete them)
Restart the CC and log in. Then start MS.
Hi Tim,
I tried this but unfortunately it didn't work. Thanks though.