Good afternoon,
I have just recently updated my version of Microstation to select series 10. It installed successfully, but I couldn’t open it.
So, I have uninstalled and re-installed it several times. I have even uninstalled all the Bentley Microstation related programs using the windows uninstall tool within control panel.
The license is to date and valid.
No error messages appear. The Microstation logo appears then disappears....then nothing else happens.
I just don’t understand why it doesn’t open as it has definitely been installed. You can see in windows that it has been installed.
Any ideas?
Thanks
Matt
Thanks Andrew. I am now in contact with Bentley support. They have asked for application & system logs which I have sent to them.
Thanks Robert. I had a look but unfortunately I am still having the same problem.
Matthew Gates said:I managed to create a dump file of Microstation
Matthew Gates said:Can I upload them on to Bentley communities for you to look at? If so where?
As the dump log is so large it would probably be better for you to raise a new Service Request for a tech support colleague to investigate. A link will be provided to you so you can upload these files.
https://apps.bentley.com/srmanager/ProductSupport
RegardsAndrew BellTechnical SupportBentley Systems
Hi, did You check "HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Bentley" and "HKEY_CURRENT_USER\SOFTWARE\Wow6432Node\Bentley"?
Robert
Thanks Mary.
I uninstalled Microstation again and deleted some related directories.....NOTE before I uninstalled it I opened the Registry editor and I couldn't see Microstation listed i.e. in the Bentley folder or similar. Projectwise was listed, but not Microstation.