Views completely blank

Diogo Amore said:

I have recently installed MicroStation CONNECT. Nothing appears on the screen

• What version of Windows are you using?
• MicroStation CONNECT requires operating system support for DirectX, which a gaming laptop should provide.  Can you check the version of DirectX that is installed?

Dear Jon, 

Thanks for the prompt feedback.

As I installed MicroStation CONNECT it did install along with the main program all the ancillary software, including DirectX. So I figure the installer chose whatever it needed to install to make it work. Nevertheless, the version installed at the moment is DirectX12. I am using Windows 10.

I have tried doing some troubleshooting such as forcing the win8 version. Then, the software initially displayed a project on the view tab as I opened the DGN example file. However, as I tried to manipulate the view window, it froze and stopped working completely. But no other project even gave a hint toward working.

Regards

Diogo

Hi Diago,

you question looks like written by marketing team: How to write text without any informational value.

This is engineering CAD forum, so exactness is expected. And when technical issues are discussed, to provide a maximum of detail information is required.

Diogo Amore said:

I have recently installed Microstation Connection

No such product exists. I guess you mean MicroStation CONNECT Edition (usually shortened to MicroStation CE). But, please respect the best practices and specify its exact version/build number (you can use "version" key-in to obtain this information). There have been around 20 versions of MicroStation CE released so far in last few years and its not clear whether you use some old one or current Update 16.1.

Diogo Amore said:

It is a gaming laptop for a short description.

Sorry, but is totally useless information. What notebook (model)? From what manufacturer? In what HW configuration? Is there integrated graphics card, external, or both?

Diogo Amore said:

my views tabs are either completely blank or completely black.

Why you do not share a screen capture? Is the rest of MicroStation GUI fine or it is also displayed with some issues?

Diogo Amore said:

Any thoughts on the issue.

Unfortunately, you shared zero information, so it is hard to guess.

Recommended first steps, when there is problem with MicroStation graphics, are:

• Ensure Windows are completely updated.
• Ensure graphics drivers are completely updated (including firmware, when possible, e.g. for Intel GPUs).
• When dual GPU (integrated + external)  configuration is used, check how Windows are configured and what GPU is used by MicroStation.
• Use DxDiag to do standard DirectX analysis and share the results.
• Create GLSTATS report as described here. The wiki page is written for V8i, but works for CE also. Do not forget to open some design file to create complete statistics. Copy the report and share it.

Regards,

  Jan