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Diogo Amore
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Dear all

I have recently installed Microstation Connection as part of my college subscription. The installation has been successful and my laptop is very well served in terms of hardware. It is a gaming laptop for a short description. However, as I try to open the DGN files from the example lists, my views tabs are either completely blank or completely black. Nothing appears on the screen, not even the xy arrows. Any thoughts on the issue.

Regards

Diogo

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    Diogo Amore said:
    I have recently installed MicroStation CONNECT. Nothing appears on the screen
    • What version of Windows are you using?
    • MicroStation CONNECT requires operating system support for DirectX, which a gaming laptop should provide.  Can you check the version of DirectX that is installed?

     
    Regards, Jon Summers
    LA Solutions

  • 0 Offline in reply to Jon Summers

    Dear Jon, 

    Thanks for the prompt feedback.

    As I installed MicroStation CONNECT it did install along with the main program all the ancillary software, including DirectX. So I figure the installer chose whatever it needed to install to make it work. Nevertheless, the version installed at the moment is DirectX12. I am using Windows 10.

    I have tried doing some troubleshooting such as forcing the win8 version. Then, the software initially displayed a project on the view tab as I opened the DGN example file. However, as I tried to manipulate the view window, it froze and stopped working completely. But no other project even gave a hint toward working.

    Regards

    Diogo

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  • 0 Offline in reply to Jon Summers

    Dear Jon, 

    Thanks for the prompt feedback.

    As I installed MicroStation CONNECT it did install along with the main program all the ancillary software, including DirectX. So I figure the installer chose whatever it needed to install to make it work. Nevertheless, the version installed at the moment is DirectX12. I am using Windows 10.

    I have tried doing some troubleshooting such as forcing the win8 version. Then, the software initially displayed a project on the view tab as I opened the DGN example file. However, as I tried to manipulate the view window, it froze and stopped working completely. But no other project even gave a hint toward working.

    Regards

    Diogo

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