Delete Key only in Microstation not working

To whom it may concern,

something changed, and I'm not shure, if it had something to do with Microstation, the laptop or windows.

When activating an element I usually could delete it when pressing the delete key on the keyboard - this changed and I have to use the microstation delete button.

As this is only happening in Microstation and no other program it looks to me like a Microstation problem - am I right?

I'm still using windows 7, but I think this has nothing to do with it - seems to me as if I pressed a wrong button ....

Help appreciated.

Best Regards

Carsten

Parents
  • Hello, this started happening for me as well, but im on Windows 10.  Has a reason/solution been found yet? 

    Windows 10 version 21H2 (OS Build 19044.2130)
    ProjectWise Explorer Connect Edition version 10.00.03.434
    Microstation Connect Edition version 10.17.01.58
    Descartes Connect Edition version 10.17.01.50

  • For those of you who are seeing this issue could you provide the answer to the following two questions:

    What type of computers are these?  Desktop or laptop?

    Are you using traditional keyboards or unusual special purpose keyboards?

    i.e., Laptop keyboards often have “Fn” keys that change the top row of function keys from traditions F1-F12 or to special function like volume up/down, etc. 



  • I am on a HP Zbook G8 laptop.  i have a regular USB keyboard plugged into a thunderbolt 3 docking station.

  • To everyone we are sorry that you are experiencing this strange behavior, but we have not seen this with other users, nor have we been able to reproduce this internally. While we want to get a solution to this in might take time and the solution might not be forthcoming.

    That being said, are any of you in an environment where you can use another computer to remotely access the computer or laptops in this case and drive commands, mouse clicks and keyboard entries in MicroStation? If you could try remotely accessing the machines to see if the behavior can be reproduced? If you can let me know what the results were when doing this, we can then look into setting up a remote share session to see if this can help to find the cause of the issue.



  • Hi Everyone,

    • I am having same issue, keyboard delete key stop working, Undo (Ctrl +z) not working. But if I select the element and use icon (delete element) it works.
    • The Esc key also not working as it set to exits command in Preferences

    • Spacebar for Pop up menu not working. I checked Dialog with focus 'Home' Position.

    Regards

    Sukhvinder Channa

    using wired Dell Keyboard model KB216

    MicroStation CONNECT Edition Update 17

    Version 10.17.01.62


    My Desktop Spec.

    Processor: 12th Gen Intel(R) Core(TM) i5-12500   3.00 GHz

    Ram: 32GB

    Edition Windows 10 Enterprise
    Version 22H2
    Installed on ‎16/‎03/‎2023
    OS build 19045.2846
    Experience Windows Feature Experience Pack 120.2212.4190.0


    Regards
    Sukhvinder Singh Channa (Mechanical Designer)
    User:  MicroStation CONNECT Edition Update 17 Version 10.17.01.62
    Desktop: Dell Precision 3660 (12th Gen Intel (R) Core i5 -12500, 32GB RAM, 6GB NVIDIA RTX A2000)
    Operating System: Windows 10 Enterprise (Version 22H2)

  • I did restart my PC and all above working now. but experiencing it regularly. 

    Regards
    Sukhvinder Singh Channa (Mechanical Designer)
    User:  MicroStation CONNECT Edition Update 17 Version 10.17.01.62
    Desktop: Dell Precision 3660 (12th Gen Intel (R) Core i5 -12500, 32GB RAM, 6GB NVIDIA RTX A2000)
    Operating System: Windows 10 Enterprise (Version 22H2)

  • Sukhvinder,

    Thanks for sharing this information.

    Would you be in a position to try access this desktop from another computer to see if the same behavior occurs? This would help to narrow down if this is related to local hardware use or something with the actual commands sent by the keystrokes either local or remote computer.

    Regards,

    Regie



Reply Children
  • Reginald,

    I worked on same MicroStation file with remote login to my desktop from Laptop for half an hour.  It was all right. 

    Laptop Spec:

    Remote Laptop

    Processor           12th Gen Intel(R) Core (TM) i5-1245U   1.60 GHz

    Installed RAM    16.0 GB (15.7 GB usable)

    System type       64-bit operating system, x64-based processor

    Pen and touch   No pen or touch input is available for this display.

     

    Edition  Windows 10 Enterprise

    Version 22H2

    Installed on        ‎21/‎07/‎2022

    OS build             19045.2728

    Experience         Windows Feature Experience Pack 120.2212.4190.0

    With HP keyboard and Docking Station G5 HP.

    Regards
    Sukhvinder Singh Channa (Mechanical Designer)
    User:  MicroStation CONNECT Edition Update 17 Version 10.17.01.62
    Desktop: Dell Precision 3660 (12th Gen Intel (R) Core i5 -12500, 32GB RAM, 6GB NVIDIA RTX A2000)
    Operating System: Windows 10 Enterprise (Version 22H2)

  • Hi  ,

    Is any update for us?
    Regards

    Regards
    Sukhvinder Singh Channa (Mechanical Designer)
    User:  MicroStation CONNECT Edition Update 17 Version 10.17.01.62
    Desktop: Dell Precision 3660 (12th Gen Intel (R) Core i5 -12500, 32GB RAM, 6GB NVIDIA RTX A2000)
    Operating System: Windows 10 Enterprise (Version 22H2)

  • before I retired I was almost tempted to remap the F1 key and have "delete"  assigned  to it  instead of using the delete key on the keyboard  which is its on opposite side to my free left hand and  I dont  want  to change the mouse hand or add delete to the RMB , which is too many actions for a delete when the delete key stops working, alternative F1 its better than using the delete key.. not tested now retired from work... but it may be a good work around, as the esc key is set for cancel command in prefs, and  I hate  using the icon for delete... note however I never had problem with undo control Z and  control R ,   always worked for me...

    Lorys

    Started msnt work 1990 - Retired  Nov 2022 ( oh boy am I old )

    But was long time user V8iss10 (8.11.09.919) dabbler CE  update 16 (10.16.00.80) 

    MicroStation user since 1990 Melbourne Australia.
    click link to PM me 

  • Hi Sukhvinder

    No updates on this as we still have not replicated this behavior.

    I worked on same MicroStation file with remote login to my desktop from Laptop for half an hour.  It was all right. 

    We are still awaiting someone who can reproduce the issue while using a keyboard remotely, this would give us more information.

    Regards,

    Regie