We are facing major problems with Connection Client recently. The client application won't start properly. It will launch up to 50 instances and takes 100% of the CPU resources.
Furthermore, Microstation, which is our main design tool does not work either because Connection Client doesn't allow it to launch. This problem has occured in five workstations so far. We have 20 workstations running Microstation and this kind of faulty program will cause some serious trouble if it will hang all workstations...
Removing and re-installing Connection Client & Bentley apps didn't help. I managed to get one computer up and running by re-installing the Win 10 OS and all applications but it would be a total nightmare to re-install every single computer.
Is there some solution for fixing the problem?
Regards
Yrjö Ala-Heikkilä
Hi Yrjo Ala-Heikkila,
Have you posted your question in Licensing and Cloud services? https://communities.bentley.com/communities/other_communities/licensing_cloud_and_web_services/ ?
Make sure you provide connection client logs https://communities.bentley.com/communities/other_communities/licensing_cloud_and_web_services/w/wiki/52104/how-to-collect-and-submit-logs and also perform this test to see results communities.bentley.com/.../--run-license-health-check-manually-outside-of-connection-client
and also review https://communities.bentley.com/communities/other_communities/licensing_cloud_and_web_services/w/wiki/36380/faq---connection-client
Maria
Maria Garcia
Hi Maria,
I sent the same question to the Licensing and Cloud services forum. Let's hope that somone finds a solution.
Licence Health-tool doen not work either.
Thanks,
Could you please provide also the Windows Event logs? Review
(+) How to collect Event logs - MicroStation Wiki - MicroStation - Bentley Communities
Problem was caused by a recent Windows update KB5011831. Removing the upgrade solved the problem.