When loading Civtools Microstation freezes. Any ideas on a fix?

Question

I am using Microstation V8i SELECTseries 10 
 Version 08.11.09.919 
 
 When I load Civtools the Message Center will say "Civtools loaded" But then I am unable to click on anything else, I eventually have to task manager > end task on microstation to be able to restart.

The only fix I have tried is I redownloaded Civtools but that did not work. 
 
 This is happening to other people in my office as well.

Jayson Perry · Accepted Answer

Hi Levi, Thanks for supplying those msdebug log files. I took a look at them, and I did not see anything that jumped out to me. I'll let you know if I can find anything further. Note that I was able to reproduce this issue as well using a v8i SS10 build. It seems like this could potentially be a Windows OS issue caused by an update, the OS version, etc. Since MicroStation v8i is no longer a supported version , no fix can be made programmatically on Bentley's side, but you might have a few options since you have a working machine available. First, I would recommend to temporarily freeze all Windows updates to the working machine's OS. Second, compare the Update History on the non-working machine to the working machine (Windows Settings>Update & Security>View update history). Try uninstalling any recent updates on the non-working machine so that the history matches the working machine. Keep in mind, your IT admin may need to get involved depending on your organization's security and procedures.

Randy Perry · Answer

Yes, Civtools opens normal on computers I've copied the "good" RSC file to.

Randy Perry · Answer

It's a Windows hidden folder on the C: drive (C:\ProgramData\Bentley\)

David Allen · Answer

Anytime I feel a recent Windows Update breaks something in MicroStation V8i (as the case here), I simply reinstall the latest Bentley V8i prerequisite pack (version 08.11.09.03) - and it usually resolves whatever V8i functionality was broken by the recently installed Windows update. Others recently reported this issue at my company. Without testing, I simply reinstalled the Bentley V8i prerequisite Pack - and the CivTools appears to be working OK in MicroStation V8i (SS10). 
 HTH

Jayson Perry · Answer

Hi Levi, 
 Sorry to hear that you are experiencing these issues. Here are some recommendations I think would be worth a try in no particular order: 
 1. Try opening MicroStation files with a different user/project/interface combination. Try something like "examples" User, "No Project" for Project, & "default" set for Interface. 2. Try resetting prefs and deleting temp files https://communities.bentley.com/products/microstation/w/microstation__wiki/8978/how-to-reset-user-preferences-and-delete-microstation-s-temporary-files 
 3. Restore MicroStation to factory defaults https://communities.bentley.com/products/microstation/w/microstation__wiki/8671/restore-microstation-to-factory-defaults 
 4. Check the version of Civtools and ensure it is compatible with the version of MicroStation you are running. If none of those steps work, do you know if there are any machines at the organization that are not experiencing the issue?

Andrew Bell · Answer

Janice Mendoza said: I don't think Civtools is ready for MicroStation CONNECT Edition. 
 Janice, 
 this discussion was regarding the operation of Civtools in MicroStation V8i SS10 (08.11.09.919) so is not related to MicroStation CONNECT Edition. 
 The CivTools application was not ported to MicroStation CONNECT Edition but a number of the tools have been included. The following MicroStation Communities Blog may be of assistance in understanding the new tools produced to replace those from the old CivTools application. 
 communities.bentley.com/.../connect-edition-adoption-blogs-toc

David Allen · Answer

Due to how our custom workspaces are configured, I was not finding CivTools.rsc in this location: C:\ProgramData\Bentley\MicroStation V8i (SELECTseries)\WorkSpace\System\data 
 On a computer where CivTools was working, I opened MicroStation w/o using a custom workspace - then CivTools.rsc was created 
 I copied the CivTools.rsc created on the working computer - to our workspace location, made sure all users had Read/Write access 
 CivTools.ma is now working for all of our custom workspaces 
 Thanks alot for the clarification and information - it proved very helpful!

Sandeep Shinde · Answer

WOW....... It's working perfectly. I have copied CivTools.rsc from my colleague system (where mdl is functioning) and copied in my system under C:\ProgramData\Bentley\MicroStation V8i (SELECTseries)\WorkSpace\System\data (where is wasn't before) For his issue, I was annoyed since last one week. tried many CivTools versions. 
 Thanks A Ton David & Randy Perry

Jayson Perry · Answer

Hi Seth, Unfortunately, the prerequisite pack is no longer available for download from the Software Downloads portal as v8i is no longer supported by Bentley. You might try repairing your MicroStation installation via the Windows Apps & Features section while connected to a stable internet connection: 
 Another thing to try would be to uninstall and then reinstall MicroStation via deployment image. I believe that a properly configured deployment image will include the prereq pack and will not need an internet connection. A Deployment Guide can be found in the Readme documentation. For v8i SS10, it will be located here: C:\Program Files (x86)\Bentley\MicroStation V8i (SELECTseries)\MicroStation\ readme_MicroStation.chm Here is a snippet from the Readme FAQ: 
 Question: 
 Do I need to install the Prerequisites for Bentley Desktop Applications manually before I install MicroStation V8 i (SELECTseries 10)? 
 Answer: 
 You have the option of installing the Prerequisites for Bentley Desktop Applications manually prior to installing MicroStation V8 i (SELECTseries 10) or you can allow the MicroStation V8 i (SELECTseries 10) installer to download and install them during the MicroStation V8 i (SELECTseries 10) installation. You can also include the Prerequisites for Bentley Desktop Applications in the deployment image. For more information on creating a deployment image, see the Deployment Guide. Hope this helps! -Jayson P.

When loading Civtools Microstation freezes. Any ideas on a fix?

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