Can't Access our Company Network Drives

RE: Can't Access our Company Network Drives

Megan Loock — Thu, 05 Jan 2023 06:42:54 GMT

Thank you David, followed the steps and it seems to have resolved the issue I had.

RE: Can't Access our Company Network Drives

David Trejo-Rodriguez — Sat, 31 Dec 2022 04:15:13 GMT

In addition you may want to review the information in the following article:

communities.bentley.com/.../mapped-network-drives-not-available-in-microstationinroadsmxgeopak

RE: Can't Access our Company Network Drives

Lorys — Mon, 05 Dec 2022 22:36:37 GMT

[quote userid="312515" url="~/products/microstation/f/microstation-forum/238942/can-t-access-our-company-network-drives/744226"]

Tried the same on another works station and it works fine.

[/quote]

Well that is pretty indicative that its a faulty install or broken or faulty local preferences.. you need IT dept to completely remove microstation including registry and custom files and folders and do a full reinstall

RE: Can't Access our Company Network Drives

MaryB — Fri, 02 Dec 2022 13:42:19 GMT

At this point, you may need to get with IT or Bentley Support to troubleshoot.

Can you access other network files with other programs (Word, Acrobat, Excel)?

RE: Can't Access our Company Network Drives

Megan Loock — Fri, 02 Dec 2022 05:53:05 GMT

I did switch this off and tried again but made no difference, the problem persisted.

RE: Can't Access our Company Network Drives

Megan Loock — Fri, 02 Dec 2022 05:52:22 GMT

Hi There,

Thank you for the reply. Herewith additional information.

I did uninstall the software this morning and reinstalled it.

I am working at the office so no connection through VPN.

Power InRoads V8i (SS10) Version 08.11.09.918

Through windows explorer all server drives are visible.

I did a test this morning, if the dgn is saved onto my desktop I can open the file but if I go onto any server and try open the dgn it says file can't be found. Tried the same on another works station and it works fine.

I did do both test with the software "Run as Administrator" ticked on and off.

RE: Can't Access our Company Network Drives

MaryB — Thu, 01 Dec 2022 14:05:37 GMT

I don't know anything about your setup...If you are working in the office, or are working remotely...How your software is configured...
Could you please tell us what specific version of MicroStation/InRoads you are using? - that looks like V8i, but there are several versions of that. Specific version numbers are most helpful, but even SS2/SS4/SS10 tells us something.

You're right - I don't see network drives listed there. Do you see them in Windows Explorer? What version of Windows are you running, and have there been any updates recently?

I know that my MicroStation can't "see" my network drive if I am working over a VPN, and have not used Windows Explorer to "open" the drive first. I always have to got to explorer, just browse to my network drive, and then MicroStation will recognize it. I don't have that issue at the office where I am hardwired in.

RE: Can't Access our Company Network Drives

Mike Longstreet — Thu, 01 Dec 2022 14:03:02 GMT

Are you using the windows "Run as administrator" that will cut network drives off.