Dumbest question yet!
Where do I find my User name, so I can log into the new Service Ticket whatever?
I've always logged into everything Bentley using an email address and password. This does not work with the new thing.
Hi Bob,
You will not use the "User name" field. Instead, you will need to log-in with your Bentley IMS log-in credentials (email & password).See the "Bentley Support Portal Quick Guide" contained in this link for the step-by-step process as well as more info on the new Bentley Support Portal.
-Jayson P.
Yes, that works (Bentley IMS log-in). I was already logged in, so it went right to the page. My old, unresolved tickets are nowhere to be found! Perhaps that is why Bentley migrated to this new service?
Connect r17 10.17.2.61 self-employed-Unpaid Beta tester for Bentley
I was able to get it, but same as Bob. None of my older unresolved tickets/cases are available.
Rod WingSenior Systems Analyst
There is some information about it in the official announcement:
(+) Important Change to Your Service Request Portal Effective May 4, 2023 - Bentley Support Wiki - Bentley Support - Bentley Communities
Hope that helps. At least to take this further from someone inside Bentley who knows more about it than me.
So this is just another step by Bentley to save money and provide less service?
from the link- Users can view their old tickets in SRM but will not be able to make edits or comment on the SRs. The SRM will be read-only for at least six months
This seems to be untrue (a Lie)
EDIT- I stand corrected, you can view the old tickets. It's just so convoluted I missed it.
Hi Bob,You can see your old Service Requests via the Service Request Manager (SRM) here:https://apps.bentley.com/srmanager/Using SRM, you might consider exporting your old SR's out to CSV or XML for your records.To do this, click on "My Old Service Requests", create a filter to include all SR's, choose an export format, & then press "Go".
New & migrated cases can be found here:https://bentleysystems.service-now.com/csp
-Jayson
Why doesn't Bentley migrate our service history?It's almost as if the intent is to wipe the slate clean and erase the evidence...If you can migrate the open tickets, why can you not migrate the closed ones?
I can get in now, after logging out of everything, clearing my cache, and restarting my browser.
And while I can comprehend the potential value of a single sign-in, it's frustrating to have to keep signing in and out of Bentley sites to switch between my business account and my personal account. I can't sign into the SRM as "Business me" if I'm logged in here as "Me". I swear it didn't used to be that way...I'm positive I used to be able to be signed into Communities with one account and log into Service with the other.
I'll reply after I log MB back out, log BM in, check the SRM, log BM out and log MB back in.
MaryB
Power GeoPak 08.11.09.918Power InRoads 08.11.09.918OpenRoads Designer 2021 R2