Dumbest question yet!
Where do I find my User name, so I can log into the new Service Ticket whatever?
I've always logged into everything Bentley using an email address and password. This does not work with the new thing.
Hi Bob,
You will not use the "User name" field. Instead, you will need to log-in with your Bentley IMS log-in credentials (email & password).See the "Bentley Support Portal Quick Guide" contained in this link for the step-by-step process as well as more info on the new Bentley Support Portal.
-Jayson P.
Yes, that works (Bentley IMS log-in). I was already logged in, so it went right to the page. My old, unresolved tickets are nowhere to be found! Perhaps that is why Bentley migrated to this new service?
Connect r17 10.17.2.61 self-employed-Unpaid Beta tester for Bentley
Hi Bob,You can see your old Service Requests via the Service Request Manager (SRM) here:https://apps.bentley.com/srmanager/Using SRM, you might consider exporting your old SR's out to CSV or XML for your records.To do this, click on "My Old Service Requests", create a filter to include all SR's, choose an export format, & then press "Go".
New & migrated cases can be found here:https://bentleysystems.service-now.com/csp
-Jayson
Why doesn't Bentley migrate our service history?It's almost as if the intent is to wipe the slate clean and erase the evidence...If you can migrate the open tickets, why can you not migrate the closed ones?
I can get in now, after logging out of everything, clearing my cache, and restarting my browser.
And while I can comprehend the potential value of a single sign-in, it's frustrating to have to keep signing in and out of Bentley sites to switch between my business account and my personal account. I can't sign into the SRM as "Business me" if I'm logged in here as "Me". I swear it didn't used to be that way...I'm positive I used to be able to be signed into Communities with one account and log into Service with the other.
I'll reply after I log MB back out, log BM in, check the SRM, log BM out and log MB back in.
MaryB
Power GeoPak 08.11.09.918Power InRoads 08.11.09.918OpenRoads Designer 2021 R2
A problem I can see is..........If User A has a works email address userA@companyB.com and this Users leaves the company, his/her will also be erased. so will the users history.
There should be an option to export your history before they cut your email addresses.
Ian
Even as "Business Me", I get this message when I attempt to look at my old service tickets:
Access Denied. You do not have necessary entitlements to update existing Service Requests (NON SELECT user can only submit a new Service Request). For more information, please review available Bentley Subscription Programs or contact us for more info.
I KNOW that I have filed Service tickets, with this company and with this specific account, and I know that some of them did require updates, which I was able to do at that time. Why can I not access them?
Hi Mary, Seems like it would be a good idea to speak with the admin for your organization's Bentley account.Since you can now access the new Support Portal, I would recommend filing a Support Case to assist with retrieving your old SR's and general account info:https://bentleysystems.service-now.com/csp
HTH,Jayson