Dumbest question yet!
Where do I find my User name, so I can log into the new Service Ticket whatever?
I've always logged into everything Bentley using an email address and password. This does not work with the new thing.
Hi Bob,
You will not use the "User name" field. Instead, you will need to log-in with your Bentley IMS log-in credentials (email & password).See the "Bentley Support Portal Quick Guide" contained in this link for the step-by-step process as well as more info on the new Bentley Support Portal.
-Jayson P.
Yes, that works (Bentley IMS log-in). I was already logged in, so it went right to the page. My old, unresolved tickets are nowhere to be found! Perhaps that is why Bentley migrated to this new service?
Connect r17 10.17.2.61 self-employed-Unpaid Beta tester for Bentley
A problem I can see is..........If User A has a works email address userA@companyB.com and this Users leaves the company, his/her will also be erased. so will the users history.
There should be an option to export your history before they cut your email addresses.
Ian
Even as "Business Me", I get this message when I attempt to look at my old service tickets:
Access Denied. You do not have necessary entitlements to update existing Service Requests (NON SELECT user can only submit a new Service Request). For more information, please review available Bentley Subscription Programs or contact us for more info.
I KNOW that I have filed Service tickets, with this company and with this specific account, and I know that some of them did require updates, which I was able to do at that time. Why can I not access them?
Hi Mary, Seems like it would be a good idea to speak with the admin for your organization's Bentley account.Since you can now access the new Support Portal, I would recommend filing a Support Case to assist with retrieving your old SR's and general account info:https://bentleysystems.service-now.com/csp
HTH,Jayson
I can only see 90 days worth of Service Request history - so nothing at all. What about my older Service Tickets? Where is the entire history? has it all been erased?
Hi Mary,You can access Service Requests older than 90 days by using the Advanced Filter contained within the "All Old Service Requests" section.Set the time frame as necessary, and click Search. It might take longer, especially if you have many Service Requests.
Perfect! Thank you!
Sure thing, Mary.Glad to help.