Dumbest question yet!
Where do I find my User name, so I can log into the new Service Ticket whatever?
I've always logged into everything Bentley using an email address and password. This does not work with the new thing.
A problem I can see is..........If User A has a works email address userA@companyB.com and this Users leaves the company, his/her will also be erased. so will the users history.
There should be an option to export your history before they cut your email addresses.
Ian
Even as "Business Me", I get this message when I attempt to look at my old service tickets:
Access Denied. You do not have necessary entitlements to update existing Service Requests (NON SELECT user can only submit a new Service Request). For more information, please review available Bentley Subscription Programs or contact us for more info.
I KNOW that I have filed Service tickets, with this company and with this specific account, and I know that some of them did require updates, which I was able to do at that time. Why can I not access them?
Hi Mary, Seems like it would be a good idea to speak with the admin for your organization's Bentley account.Since you can now access the new Support Portal, I would recommend filing a Support Case to assist with retrieving your old SR's and general account info:https://bentleysystems.service-now.com/csp
HTH,Jayson
Hi Mary,
MaryB said:Security constraints prevent access to requested page
To login to the new portal is a nightmare and to reset / clean cache does not help sometimes (but it is worth to try ;-).
I am not sure whether it can help you, but after login, I typically receive message The page you are looking for could not be found. on empty page. I found out the solution in this case it to change used URL (https://bentleysystems.service-now.com/modalLogin) to web main page (https://bentleysystems.service-now.com) and it is displayed fine now, including logged in account.
With regards,
Jan
Bentley Accredited Developer: iTwin Platform - AssociateLabyrinth Technology | dev.notes() | cad.point
I can only see 90 days worth of Service Request history - so nothing at all. What about my older Service Tickets? Where is the entire history? has it all been erased?