<?xml version="1.0" encoding="UTF-8" ?>
<?xml-stylesheet type="text/xsl" href="https://communities.bentley.com/cfs-file/__key/system/syndication/rss.xsl" media="screen"?><rss version="2.0" xmlns:dc="http://purl.org/dc/elements/1.1/" xmlns:slash="http://purl.org/rss/1.0/modules/slash/" xmlns:wfw="http://wellformedweb.org/CommentAPI/"><channel><title>When I try to start the program, update 17 version of Microstation Connect, the splash screen appears, the screen then goes black and the program closes itself.  I just downloaded the student version of the program and it will not work on my computer.  Pos</title><link>https://communities.bentley.com/products/microstation/f/microstation-forum/245266/when-i-try-to-start-the-program-update-17-version-of-microstation-connect-the-splash-screen-appears-the-screen-then-goes-black-and-the-program-closes-itself-i-just-downloaded-the-student-version-of-the-program-and-it-will-not</link><description>I have decided to learn the latest version of Microstation as it has been several years since I used the program. I am currently a college student so I decided to download the free educational version of Microstation Connect, Update 17 and start learning</description><dc:language>en-US</dc:language><generator>Telligent Community 12</generator><item><title>RE: When I try to start the program, update 17 version of Microstation Connect, the splash screen appears, the screen then goes black and the program closes itself.  I just downloaded the student version of the program and it will not work on my computer.</title><link>https://communities.bentley.com/thread/769471?ContentTypeID=1</link><pubDate>Tue, 13 Jun 2023 22:45:05 GMT</pubDate><guid isPermaLink="false">6dad98f5-dbc9-4c4d-a9ba-e9da8dc6aa8e:dc895132-a977-4dcb-984f-24abea3aefdc</guid><dc:creator>George Sellers</dc:creator><description>&lt;p&gt;I tried to start a technical support ticket but I don&amp;#39;t have an account number.&amp;nbsp; I assume that is because I have the educational version of the program and not the regular (paid subscription) version of it.&lt;/p&gt;
&lt;p&gt;&lt;/p&gt;
&lt;p&gt;Do you have any suggestions on how I can file a case without an account number?&lt;/p&gt;
&lt;p&gt;&lt;/p&gt;
&lt;p&gt;Thanks&lt;/p&gt;&lt;div style="clear:both;"&gt;&lt;/div&gt;</description></item><item><title>RE: When I try to start the program, update 17 version of Microstation Connect, the splash screen appears, the screen then goes black and the program closes itself.  I just downloaded the student version of the program and it will not work on my computer.</title><link>https://communities.bentley.com/thread/766618?ContentTypeID=1</link><pubDate>Mon, 22 May 2023 03:37:39 GMT</pubDate><guid isPermaLink="false">6dad98f5-dbc9-4c4d-a9ba-e9da8dc6aa8e:2eaf54e9-0b33-4903-b68f-c7205b73375a</guid><dc:creator>Andrew Bell</dc:creator><description>&lt;p&gt;Rather than post directly to this forum discussion you might like to message Maria or you could raise a new Case via the online logging system.&lt;/p&gt;
&lt;p&gt;&lt;a href="https://bentleysystems.service-now.com/csp?id=csm_sc_cat_item&amp;amp;sys_id=0a2342ef1b10c1103eeeeb53604bcb0b"&gt;CSM Service Catalog - Customer Service (service-now.com)&lt;/a&gt;&lt;/p&gt;&lt;div style="clear:both;"&gt;&lt;/div&gt;</description></item><item><title>RE: When I try to start the program, update 17 version of Microstation Connect, the splash screen appears, the screen then goes black and the program closes itself.  I just downloaded the student version of the program and it will not work on my computer.</title><link>https://communities.bentley.com/thread/766595?ContentTypeID=1</link><pubDate>Sun, 21 May 2023 22:51:53 GMT</pubDate><guid isPermaLink="false">6dad98f5-dbc9-4c4d-a9ba-e9da8dc6aa8e:0abc0d14-75ab-4fbe-a6ab-1aa882e5cc18</guid><dc:creator>George Sellers</dc:creator><description>&lt;p&gt;Do you want me to send you the Events logs through this forum?&lt;/p&gt;&lt;div style="clear:both;"&gt;&lt;/div&gt;</description></item><item><title>RE: When I try to start the program, update 17 version of Microstation Connect, the splash screen appears, the screen then goes black and the program closes itself.  I just downloaded the student version of the program and it will not work on my computer.</title><link>https://communities.bentley.com/thread/765691?ContentTypeID=1</link><pubDate>Mon, 15 May 2023 19:47:09 GMT</pubDate><guid isPermaLink="false">6dad98f5-dbc9-4c4d-a9ba-e9da8dc6aa8e:85341b43-8aaf-4747-b899-0619252748e1</guid><dc:creator>Maria Garcia</dc:creator><description>&lt;p&gt;Hi George,&lt;/p&gt;
&lt;p&gt;Please provide the Windows Events logs. See&amp;nbsp;&lt;a href="/products/microstation/w/microstation__wiki/50236/how-to-collect-event-logs"&gt;(+) How to collect Event logs - MicroStation Wiki - MicroStation - Bentley Communities&lt;/a&gt;&lt;/p&gt;&lt;div style="clear:both;"&gt;&lt;/div&gt;</description></item><item><title>RE: When I try to start the program, update 17 version of Microstation Connect, the splash screen appears, the screen then goes black and the program closes itself.  I just downloaded the student version of the program and it will not work on my computer.</title><link>https://communities.bentley.com/thread/765688?ContentTypeID=1</link><pubDate>Mon, 15 May 2023 18:59:33 GMT</pubDate><guid isPermaLink="false">6dad98f5-dbc9-4c4d-a9ba-e9da8dc6aa8e:76ff7228-e2b1-4bf4-990b-9aaf479bb307</guid><dc:creator>George Sellers</dc:creator><description>&lt;p&gt;Yes I also downloaded the Connect client and signed into that prior to attempting to launch Microstation and it didn&amp;#39;t work.&amp;nbsp; I have uninstalled and reinstalled the program a few times hoping the problem would correct itself and unfortunately it did not.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;I can&amp;#39;t seem to find any forum on the internet that addresses this issue with Connect.&amp;nbsp; I have found ones that dealt with this issue in older versions of Microstation PowerDraft and the solutions to those versions do not pertain to this latest version of Microstation.&lt;/p&gt;
&lt;p&gt;&lt;/p&gt;
&lt;p&gt;Thank you for your response though.&lt;/p&gt;&lt;div style="clear:both;"&gt;&lt;/div&gt;</description></item><item><title>RE: When I try to start the program, update 17 version of Microstation Connect, the splash screen appears, the screen then goes black and the program closes itself.  I just downloaded the student version of the program and it will not work on my computer.</title><link>https://communities.bentley.com/thread/765546?ContentTypeID=1</link><pubDate>Mon, 15 May 2023 00:45:12 GMT</pubDate><guid isPermaLink="false">6dad98f5-dbc9-4c4d-a9ba-e9da8dc6aa8e:ea30773b-e621-4c4c-a346-60513b36e130</guid><dc:creator>Lorys</dc:creator><description>&lt;p&gt;did you&amp;nbsp; also get&amp;nbsp; the&amp;nbsp; connect&amp;nbsp; client software as well, as&amp;nbsp; old&amp;nbsp; microstation didnt&amp;nbsp; need connect&amp;nbsp; client&amp;nbsp; but&amp;nbsp; Connect edition&amp;nbsp; needs to login to check licences even if its student edition, you need to have&amp;nbsp; internet running&amp;nbsp;&lt;/p&gt;&lt;div style="clear:both;"&gt;&lt;/div&gt;</description></item></channel></rss>