I have decided to learn the latest version of Microstation as it has been several years since I used the program. I am currently a college student so I decided to download the free educational version of Microstation Connect, Update 17 and start learning the new features of Microstation. The problem is when I go to open the program, the splash screen appears, it then freezes up and the screen goes black and it returns to the splash screen before the program closes all together. I have searched other forums for a solution. I have turned off my antivirus program and tried starting it that way but just encountered the same issues.
Does anyone have a solution to this problem? I am using Windows 10, 64 bit and I believe my system fits all the other requirements to run the program.
I tried to start a technical support ticket but I don't have an account number. I assume that is because I have the educational version of the program and not the regular (paid subscription) version of it.
Do you have any suggestions on how I can file a case without an account number?
Thanks