I have decided to learn the latest version of Microstation as it has been several years since I used the program. I am currently a college student so I decided to download the free educational version of Microstation Connect, Update 17 and start learning the new features of Microstation. The problem is when I go to open the program, the splash screen appears, it then freezes up and the screen goes black and it returns to the splash screen before the program closes all together. I have searched other forums for a solution. I have turned off my antivirus program and tried starting it that way but just encountered the same issues.
Does anyone have a solution to this problem? I am using Windows 10, 64 bit and I believe my system fits all the other requirements to run the program.
I tried to start a technical support ticket but I don't have an account number. I assume that is because I have the educational version of the program and not the regular (paid subscription) version of it.
Do you have any suggestions on how I can file a case without an account number?
Thanks
Rather than post directly to this forum discussion you might like to message Maria or you could raise a new Case via the online logging system.
CSM Service Catalog - Customer Service (service-now.com)
RegardsAndrew BellTechnical SupportBentley Systems
Do you want me to send you the Events logs through this forum?
Hi George,
Please provide the Windows Events logs. See (+) How to collect Event logs - MicroStation Wiki - MicroStation - Bentley Communities
Answer Verified By: George Sellers
Yes I also downloaded the Connect client and signed into that prior to attempting to launch Microstation and it didn't work. I have uninstalled and reinstalled the program a few times hoping the problem would correct itself and unfortunately it did not.
I can't seem to find any forum on the internet that addresses this issue with Connect. I have found ones that dealt with this issue in older versions of Microstation PowerDraft and the solutions to those versions do not pertain to this latest version of Microstation.
Thank you for your response though.