Facing error while launching Bentley Microstation Connect Edition

Hi Sahil,

Kindly answer these FAQs

1)  When did this problem start occurring?

2)  What are the recent changes made in environment?

4)  Is it file specific?

5)  Are you accessing the file from the network? Try a simple file from local drives (C or D)

5)  Are you using ProjectWise?

It may be worth trying to reset user prefs directory following the steps in this wiki article:

https://communities.bentley.com/products/microstation/w/microstation__wiki/8978/how-to-reset-user-preferences-and-delete-microstation-s-temporary-files

Zeno

This error has been intermittently there.

It is happening when the user is trying to access the sites remotely/from home.

It is being accessed from local drive.

We are not using projectwise.

We even re-installed the package but the issue persists. Kindly suggest if something can be done.

Hi Sahil,

To add to what my colleague, Zeno, suggested - if you continue to have issues with MicroStation, we would recommend you submit a Support Case so you can work with our MicroStation support team to reach a timely resolution.

Here is the link for the Bentley Support Portal: https://bentleysystems.service-now.com/csp

-Jayson P.

Just to follow on from my colleagues, this version of MicroStation CONNECT Edition (10.15.00.74) has not been certified or supported for systems with Windows 11.

We would strongly suggest that the user upgrade to the latest release of MicroStation CONNECT Edition (Update 17.2) or MicroStation 2023.1 to ensure that they have the latest supported version certified for use on Windows 11.

But as Jayson suggested it may be worth raising a new case to us via the Service Now portal.

Remember to include any error log files and event logs etc for this to be investigated properly.

How to quickly find and collect Exception logs and Minidump files

How to collect Event logs

How to Create a Windows System Information File