This problem has resurfaced on a Win7-64bit pc with an Nvidia Quadro 4000 video card, using Nvidia driver v320.00, running MicroStation ss3 v8.11.9.357. Specifically, the display may freeze, then black-out, then recover with an error message, as previously reported. For us, this error was repeatable, and occured when zooming in and out while in the middle of the place dimension command.
The workaround reported in http://communities.bentley.com/products/microstation/w/microstation__wiki/4172.aspx does seem to cure the blackout problem.
This problem was previously reported, and was supposedly fixed with Nvidia driver version 307.32 and/or 307.45, depending on the version of video card, according to bentley.
I will download and install that version of driver to see if it cures the problem as previously reported.
Hi Yeo-Kiewit,
Unknown said: Mr.Smith: Can you or someone else w/ Bentley please let us know if indeed this problem is being worked on at all and if so what your target date is for a resolution?
Just a reminder, this is an NVidia issue, not a Bentley issue. This issue has also occurred with other applications. So Bentley has submitted their issues to NVidia. You as an end-user can also contact NVidia to find out what they are doing to fix their problem.
--Robert
Hi Robert,
I have these problems too and I just contacted nVidea about this issue and they say you have to go to Bentley.
"this issue would occur when the application that we are running is not supported by the hardware. I just looked at MicroStation site to see if the GPU which you have mentioned is supported and unfortunately they do not support any of the laptop GPU'sThe recommendations on the following link is not compatible with laptops.
communities.bentley.com/.../4175.aspx
Anyone?
CP
Hi CP,
That is strange. If someone is using DirectX, it really should not matter what hardware is being used. DirectX should be a protocol that the hardware should be designed to support and then the software can call on. Of course, I know nothing about what I'm talking about. If you have to design a piece of software for each individual piece of hardware out there--that is totally ridiculous.
All,
For background, please read the Known Issues FAQ entry starting with "Screen Goes Black..." found here: communities.bentley.com/.../4172.aspx
And in case you don't read that entry fully... This is not just an issue with MicroStation--it can happen with any DirectX 11 graphics-intensive program. That being said, it is an extremely frustrating problem for everyone involved... companies and customers alike.
This is still being worked on by NVIDIA. I filed the incident report myself, and I am in contact with them on a regular basis, but there is no target date for a fix from them. I have sent them pre-configured laptops that reproduce the problem, and they have fixed some of the causes of the TDRs, but not all. It is an extremely difficult problem to reproduce at will, therefore it is an extremely difficult problem to fix.
The only software workaround is to use DirectX 9 via the QV_D3DVERSION=9 environment variable.
If / when there is any significant news regarding this problem, I'll post it.
Russell
Thank you for the update.