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reference files not displaying

A co-worker of mine has on multiple occasions attached reference files to a drawing file and the references are not displayed.  The 'display', 'snap' and 'locate' options are all checked in the reference window and all the levels for the references are 'turned on' or displayed.  We aren't sure what the problem is.  We are using V8i.   Anyone have any thoughts?

Lori Beth Wilson