In Reference Manager, Level Manager, and Level Display dialogues, when selecting an item with one click of the left mouse button and then moving mouse away, Microstation reacts as if the mouse button is still pressed and will select everything in the list of levels or references while the mouse passes over the items. This is does not happen with every click, but does more often than not. It’s especially troublesome when switching levels off as it can inadvertently switch off all the levels, leaving the user trying to remember what the previous level display setting were.
Has anyone else encountered a similar problem?
There are a number of things that I can think of that may affect the operation here.
Any other information you could supply to assist with the investigation of your issue would be helpful. You might like to supply the System Info which can be found under the menu in MicroStation:
> Help > About MicroStation > System Info...
The system information dialog allows you to Export to a text File which may be helpful in identifying what you have on your system.
RegardsAndrew BellTechnical SupportBentley Systems
Thanks for your reply Andrew.
I'm running MicroStation V8i SS3 - Version 08.11.09.459 on Windows 7.
We have had a look at the graphics card and mouse drivers everything seems to be up to date and the problem also happens on different workstations with different graphics cards and mice as well. Again though everytinhg seems to be up to date.
For what it's worth, this problem is not exclusive to the Melbourne office in my organisation, I have had discussions with CAD manager colleages in Sydney, they have experienced the same problems. I have also spoken with CAD managers in Melbourne with other organisations, and they have experienced the same problems too, but no one has been able to find a solution yet.
I posted on here to see how many other people / organisations have experienced simillar problems and if there are any known solutions.
There seems to be a number of users recording issues with a new driver for some Nvidia graphics cards.
If you use an Nvidia graphics card check what driver you are using. If it's the 340.52 version and more users have reported this problem with it the solution seems to be to install the older version, e.g. 331.82.
communities.bentley.com/.../295270.aspx
communities.bentley.com/.../292090.aspx
It may also be worth supplying the System Info as requested so we can investigate which graphics cards this issue is related to. At the moment it just seems to be the Nvidia Quadro FX cards.
We are aware of the recent problem with Nvidia drivers displaying drawn graphics incorrectly and most users have rolled back to the previous drivers.
This is a much older problem though and doesn't seem to be related in any way.
I'm using Nvidia Quadro 1000M other users have different Nvidia graphics cards and other users have different graphics cards entirely.
Another issue with the problem is that it's intermittent, so we can be working away normally for a while and then it happens.
I've posted some of the system info file below, I assume you don't want the whole thing!
SYSTEM INFO;
System Information report written at: 08/11/14 15:36:35
System Name: MELLT5CB2082Q26
[System Summary]
Item Value
OS Name Microsoft Windows 7 Enterprise
Version 6.1.7601 Service Pack 1 Build 7601
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name MELLT5CB2082Q26
System Manufacturer Hewlett-Packard
System Model HP EliteBook 8560w
System Type x64-based PC
Processor Intel(R) Core(TM) i7-2640M CPU @ 2.80GHz, 2801 Mhz, 2 Core(s), 4 Logical Processor(s)
BIOS Version/Date Hewlett-Packard 68SVD Ver. F.22, 5/01/2012
SMBIOS Version 2.6
Windows Directory C:\Windows
System Directory C:\Windows\system32
Boot Device \Device\HarddiskVolume1
Locale Australia
Hardware Abstraction Layer Version = "6.1.7601.17514"
User Name GLOBAL\Christopher.Conroy
Time Zone AUS Eastern Standard Time
Installed Physical Memory (RAM) 8.00 GB
Total Physical Memory 7.95 GB
Available Physical Memory 2.98 GB
Total Virtual Memory 23.9 GB
Available Virtual Memory 18.3 GB
Page File Space 16.0 GB
Page File C:\pagefile.sys
I get this too, intermittently. in Level Display - not aware of it in the other 2.