Cannot plot in microstation SS3-Additional browser does not open after the print button is pressed

Question

I have fenced in the border element and selected the plot configuration file as well as pen table. Once the print icon is pressed the additional browser does not display. I have checked all the views. Nothing opens or displays. I can print using the print organizer only. We have tested bentley and windows plot configuration files both specific to our projects and default files. None allows us to print. Has anyone ran into this issue? We are running microstation ss3 version 08.11.09.714 and geopak ss4 version 08.11.09.845. 
 Thanks

Erik Mendoza · Answer

Is this happening on one system or multiple? If it is just one computer, then I can think of a few possible things that could bring back your Print dialog. First, it is possible that the dialog does populate but something has happened and it appears off-screen. It's happened to me before with MicroStation dialogs, so I would not be surprised if it happening again. To resolve this, follow the steps here: communities.bentley.com/.../15899.dialogtoolbox-does-not-open-or-is-missing . 
 
If that does not work, and the dialog is actually not opening, you could first try repairing MicroStation through the Control Panel>Programs>Uninstall a Program. After that, I would try recreating your user preference file and hoping the issue was due to some corruption in the file ( communities.bentley.com/.../8978 ). You could also attempt restoring MS to its factory defaults, which should bring back that printer dialog as a last resort ( communities.bentley.com/.../restore-microstation-to-factory-defaults ). 
 
If this is happening on multiple machines, then the problem most likely lies in your printer driver and would be better answered by someone with a wider knowledge of plotting.